Kelsey Cole
Claremore,OK
Summary
Driven healthcare professional with a proven track record at Triad Eye Institute, enhancing patient satisfaction and optimizing surgical counseling services. Expert in HIPAA compliance and patient confidentiality, coupled with exceptional problem-solving and communication skills. Demonstrates a strong ability to improve service delivery, ensuring high standards of patient care and confidentiality. Effective at setting up as many as 45 weekly procedures for numerous surgeons in a busy medical practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Surgical Counselor
Triad Eye Institute
Bartlesville, OK
09.2022 - Current
- Evaluated patient feedback to identify areas of improvement in services provided, implementing changes as needed to optimize satisfaction levels.
- Assisted in the development of policies and procedures for surgical counseling services, ensuring consistent standards across all clinics.
- Managed confidential patient records with meticulous attention to detail, ensuring accuracy and compliance with HIPAA regulations.
- Facilitated patient referrals to appropriate specialists, maximizing quality of care and ensuring continuity of treatment plans.
Podiatry Assistant
Bartlesville Podiatry
Bartlesville, OK
12.2021 - 08.2022
- Provided patients with customized stretching and strengthening exercises to alleviate foot pain and improve overall function.
- Enhanced patient compliance with prescribed treatment plans through clear explanations of procedures, expected outcomes, and potential risks.
- Assisted podiatrists in diagnosing and treating foot conditions by taking accurate medical histories and documenting findings.
- Facilitated positive relationships with patients through excellent interpersonal skills and empathy during treatments.
Certified Nursing Assistant
Ascension St. John Hospital
Bartlesville, OK
08.2019 - 08.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certified Nursing Assistant - Nursing Assistance
Tri-County Tech
Bartlesville, OK05.2021
Certification of Completion -
American Institute of Medical Technology
Tulsa, OK05.2016
High School Diploma -
Dewey Public Schools
Dewey, OK05.2013
Skills
- Patient confidentiality
- Informed consent
- Medical Ethics
- Anatomy knowledge
- Surgical Scheduling
- Healthcare regulations
- HIPAA Compliance
- Educating patients
- Office Administration
- Insurance Verification
- Data entry proficiency
- Verifying insurance
- Updating charts
- Schedule Coordination
- EMR Updating
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Medical Diagnostic Sonography Certificate
- CPR/AED Certification
- First Aid Certification
- Certified Nursing Assistant (CNA)
Computer Applications
Microsoft Excel
Microsoft Word
Microsoft Office
Timeline
Surgical Counselor
Triad Eye Institute
09.2022 - Current
Podiatry Assistant
Bartlesville Podiatry
12.2021 - 08.2022
Certified Nursing Assistant
Ascension St. John Hospital
08.2019 - 08.2020
Certified Nursing Assistant - Nursing Assistance
Tri-County Tech
Certification of Completion -
American Institute of Medical Technology
High School Diploma -
Dewey Public Schools