Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelsey Coonce

Painesville,OH

Summary

Hardworking Bartender/Server with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Travel Bartender

Travel
06.2023 - Current
  • Worked from Music festivals, Bike Rallies, and Guest Server at restaurants.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server

Mean Mugs Pub
01.2018 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server Manager and Cook

Scramblers
10.2018 - 12.2022
  • Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Collaborated with cross-functional teams to develop effective server management strategies and identify areas for improvement.
  • Led team of servers to consistently meet customer service and sales targets.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Bartender

Blossom Music Center
06.2021 - 10.2021
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, and spirits to make informed recommendations to customers.

Education

No Degree - Accounting And Business Management

Lakeland Community College
Willoughby, OH

Skills

  • Menu Memorization
  • Basic Accounting
  • Food Preparation
  • Health Codes Compliance
  • Payment Processing
  • Liquor, Beer, and Wine Knowledge
  • Staff Management
  • Responsible Alcohol Service
  • Aloha POS
  • Strong Multitasking
  • Stamina and Endurance
  • Fast Learner

Certification

ServSafe Alcohol Certificate 4/7/2023

ServSafe Manager 2021

References

References available upon request.

Timeline

Travel Bartender

Travel
06.2023 - Current

Bartender

Blossom Music Center
06.2021 - 10.2021

Server Manager and Cook

Scramblers
10.2018 - 12.2022

Server

Mean Mugs Pub
01.2018 - Current

No Degree - Accounting And Business Management

Lakeland Community College

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Kelsey Coonce