Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Crawford

Atlanta,GA

Summary

Competent Phlebotomy Technician with 10+ years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Phlebotomist

Emory Healthcare
07.2021 - 07.2023
  • Collects, labels and processes patient specimens for testing
  • Maintains computerized records, resolves, and troubleshoots outstanding specimen/collections
  • Maintains stock of commonly used supplies, performing routine inspections of supply levels to ensure their immediate availability
  • Practices universal precautions, barrier protection methods, infection control and isolation procedures when working with body fluids and other contagion to ensure a safe work environment
  • Collects and receives specimens
  • Reviews test requisitions and specimen labels for accurate information and orders tests appropriately: follows up on all tests with incomplete information or questionable test orders
  • Initiates intervention on unacceptable specimens, as needed
  • Processes all emergency orders (STATS) within required time frame
  • Preserves integrity of each sample prior to distributing them to appropriate department
  • Participates in quality improvement activities as it relates to phlebotomy, processing and transportation of samples
  • Identifies, understands, and documents issues, problems, and opportunities and escalates to supervisory when appropriate
  • Performs basic clerical duties as needed
  • Adheres to strict hospital protocol regarding patient identification; ensures that each patient is positively identified prior to registration procedures and specimen collection
  • Collects patient blood samples by performing venipunctures as ordered and within prescribed time-frame following strict medical protocol
  • Labels each specimen accurately according to established laboratory procedures prior to processing
  • Gives patients and outreach clients instruction as necessary regarding specimen collection.

Phlebotomist

GRADY HEALTH SYSTEM
06.2018 - 06.2021
  • Provide patient care to individuals by performing successful venous and micro collections in multiple phlebotomy clinics which include; Onboarding, Pre-Op, Inpatient, Outpatient, Cancer, Emergency, Sickle Cell, Coumadin, Pediatrics and Obstetrics and Gynecology
  • Collect important patient specimens in timely manner to ensure patient receives proper care
  • Act as lead when needed by printing phlebotomy worklists and assigning phlebotomist with efficient balanced workload
  • Successfully collect specimens for Grady employee on-the-job injuries
  • Assisted in training and onboarding new phlebotomists.
  • Collaborate with Doctors and Nurses to answer questions in regards but not limited to phlebotomy
  • Work with phlebotomy team and effectively communicate phlebotomy needs such as sepsis calls, missing collections and beneficial suggestions to make department more successful.

Call Center Operator 2/ Dispatcher

ATKINS GLOBAL
04.2017 - 05.2018
  • Worked within a 24-hour operation regularly providing customer service on average to 80-100 travelers daily by delivering accurate and timely information regarding travel incidents with motorist safety being primary goal
  • Operated, accessed and controlled traffic management devices (CCTV, Dynamic Message Signs (DMS), etc.) and other equipment to monitor traffic conditions, including congestion, accidents, and weather incidents for 15 GDOT Interstates and over 400 State highway systems, while working with first responders and law enforcement, including Georgia State Patrol, to assist motorist.

Phlebotomist

Kedplasma
01.2012 - 04.2017
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Verified patients' identification for proper sample collection.
  • Assisted in training and onboarding new phlebotomists.

Assistant

Victory Staffing & Home Care
01.2010 - 04.2012
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Set up patient visits, and follow-up with information on next visit and care plan.
  • Calculate routes and mileage to and from patient residence.

Student

GRADY HOSPITAL CLINICAL ROTATION
10.2010 - 12.2010
  • Experienced at world-renowned leader in healthcare, Grady Memorial Health System, through laboratories which include; Inpatient, Outpatient, Obstetrics and Gynecology, Teen, Coumadin, Cancer, and Emergency Care Center
  • Successfully perform venous, micro collection, and POCT such as hemoglobin, and prothrombin time test
  • Exposed to Grady's electronic patient charting system EPIC and learned the importance of HIPPA compliance and patient privacy

Education

Phlebotomy Technician Certificate Program -

Atlanta Technical College
Atlanta, GA
05.2012

High School Diploma -

Maynard H. Jackson- Jr. High School
Atlanta, GA
05.2011

Skills

  • Document and File Management
  • Content Management Expertise
  • Microsoft Proficiency
  • Appointment Setting
  • Call Response and Transfer
  • Outpatient Care
  • Conflict Management
  • Team Support
  • Clerical Support
  • Blood Sample Collection
  • Data Entry
  • Inbound Phone Call Management
  • Customer Communication
  • Customer Data Confidentiality
  • Data Input

Certification

  • Phlebotomy Certification ASCP Cert.# 69562 - 2022-2025

Timeline

Phlebotomist

Emory Healthcare
07.2021 - 07.2023

Phlebotomist

GRADY HEALTH SYSTEM
06.2018 - 06.2021

Call Center Operator 2/ Dispatcher

ATKINS GLOBAL
04.2017 - 05.2018

Phlebotomist

Kedplasma
01.2012 - 04.2017

Student

GRADY HOSPITAL CLINICAL ROTATION
10.2010 - 12.2010

Assistant

Victory Staffing & Home Care
01.2010 - 04.2012

Phlebotomy Technician Certificate Program -

Atlanta Technical College

High School Diploma -

Maynard H. Jackson- Jr. High School

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Kelsey Crawford