Summary
Overview
Work History
Education
Skills
Timeline
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KELSEY CUMMINGS

Portsmouth,OH

Summary

Accomplished Patient Care Coordinator and former General Manager at DAIRY QUEEN, adept in emotional intelligence and time management. Excelled in enhancing customer service and streamlining appointment scheduling, significantly improving organizational efficiency. Skilled in HIPAA protocol adherence and team leadership, consistently delivering results beyond employer expectations.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

02.2020 - Current
  • Answering phones throughout the day, speaking to patients, patient families and caregivers as well as hospitals and insurance companies
  • Handle scheduling for nursing and stnas
  • Work with physicians' offices to receive payments

Crew Member, Cake Maker, General Manager

DAIRY QUEEN
03.2009 - 04.2020
  • Crew Member - greeting customers as well as taking orders, running cash register, and making product
  • Cleaning equipment and stocking
  • Cake Maker taking orders for cake as well as making the product
  • Helping customers with decisions and suggestions
  • General Manager - Addressed complaints and issues with customers as well as staff members
  • Scheduled shifts
  • Ran payroll weekly

Education

High School -

PORTSMOUTH WEST HIGH SCHOOL
05-2010

Skills

  • Emotional intelligence
  • Time management
  • Organization
  • Flexibility
  • Teamwork
  • Adaptability
  • Excellent communication skills
  • Customer service
  • Familiarity with standardized office software
  • Medical record requests
  • HIPAA protocol adherence
  • Appointment scheduling
  • Organizational standards

Timeline

Patient Care Coordinator

02.2020 - Current

Crew Member, Cake Maker, General Manager

DAIRY QUEEN
03.2009 - 04.2020

High School -

PORTSMOUTH WEST HIGH SCHOOL

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KELSEY CUMMINGS