SARA E. COACHE
Feeding Hills,MA
Summary
Dynamic and compassionate healthcare professional with over 10 years of experience in healthcare administration, patient coordination, and client services across diverse settings including hospitals, urgent care, and behavioral health. Renowned for exceptional communication, organizational, and multitasking abilities in high-pressure clinical environments. Currently pursuing a Bachelor of Arts in Psychology with a concentration in Addiction Studies to transition into a career focused on mental health and substance use counseling. Committed to building patient trust, supporting recovery journeys, and delivering high-quality care with empathy and integrity.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Mass General Brigham Cancer Institute
01.2024 - Current
- Coordinate oncology appointments, chemotherapy infusion schedules, and follow-up care.
- Process payments, insurance verifications, and patient communications in compliance with HIPAA.
- Collaborate with medical teams to ensure continuity of care and patient satisfaction.
Front Office Assistant
MedExpress Urgent Care
11.2022 - 12.2023
- Managed patient registration, insurance verification, and billing processes for 75+ visits per day.
- Supported medical staff in fast-paced environments with attention to detail and empathy.
- Delivered high-quality service and maintained accuracy in patient documentation.
Receptionist
AdCare Hospital
08.2019 - 04.2020
- Facilitated intake and admissions for patients in substance use treatment programs.
- Administered toxicology screens, verified insurance, and managed clinical documentation.
- Ensured confidentiality in compliance with 42 CFR Part 2 and HIPAA.
Education
Associate of Arts - Biology
Holyoke Community College
Bachelor of Arts - Psychology (Addiction Studies)
Southern New Hampshire University
04-2026
Diploma - undefined
Agawam High School
01.2012
Skills
- Patient Scheduling & Coordination
- Insurance Verification & Billing
- HIPAA & 42 CFR Part 2 Compliance
- CPT/ICD-10 Coding
- Payment & Claims Processing
- EHR Systems
- Communication & Empathy in Healthcare,
- Time Management
- Emotional Intelligence
- Adaptability
Timeline
Patient Care Coordinator
Mass General Brigham Cancer Institute
01.2024 - Current
Front Office Assistant
MedExpress Urgent Care
11.2022 - 12.2023
Receptionist
AdCare Hospital
08.2019 - 04.2020
Diploma - undefined
Agawam High School
Associate of Arts - Biology
Holyoke Community College
Bachelor of Arts - Psychology (Addiction Studies)
Southern New Hampshire University
Professional Objective
To obtain a position that allows me to utilize my healthcare administration experience and growing expertise in psychology to support patient wellness, promote recovery, and contribute to compassionate, client-centered care.