Serenity Johnson
WoW Family Chiropractic
Colorado Springs,CO
4
years of professional experience
Highly organized and proactive healthcare administrative professional with experience coordinating patient care, supporting providers, and optimizing daily clinic operations in a fast-paced healthcare environment. Recognized for building strong relationships, delivering exceptional patient experiences, and streamlining processes to improve efficiency. Skilled in complex scheduling, cross-functional communication, and managing multiple priorities with accuracy and professionalism. Committed to providing compassionate service while ensuring seamless coordination between patients, providers, and healthcare teams.
Work History
Patient Care Coordinator
1 Year 1 Month- Coordinated complex provider and patient schedules in high-volume healthcare environment, enhancing patient flow and ensuring timely appointments.
- Serves as the primary liaison between patients, providers, and internal staff to coordinate scheduling and administrative needs.
- Managed high-volume inbound and outbound patient communications, delivering exceptional customer service that fostered positive patient experiences.
- Maintains accurate electronic patient records and ensures HIPAA compliance.
- Coordinates patient appointments, intake documentation, follow-up scheduling, and provider calendars to ensure efficient clinic operations.
- Supported leadership by prioritizing daily administrative tasks and coordinating operational needs to ensure smooth execution of clinic operations.
Chiropractic Assistant
1 Year 7 Months- Facilitated daily administrative and clinical operations in fast-paced healthcare environment to ensure seamless patient care.
- Oversaw billing, payment processing, and financial records to maintain accuracy and accountability in financial operations.
- Protected confidentiality of sensitive patient information to uphold trust and compliance with privacy regulations.
- Built strong patient relationships through professional communication and personalized service.
- Assisted with scheduling and front office workflow coordination.
Lead Sales Associate
2 Years 1 Month- Managed daily operations, including scheduling, merchandising, performance tracking to ensure smooth store functionality.
- Trained and mentored new employees, enhancing onboarding process and contributing to overall team effectiveness.
- Led promotional initiatives and local marketing efforts to increase customer engagement and retention.
- Drove over 50% of monthly store revenue through consultative sales and client relationship management.
- Cultivated strong client relationships, resulting in increased repeat business and referrals.
Research Assistant
1 Year- Organized and maintained comprehensive research records and documentation to ensure data integrity and accessibility.
- Coordinated project tasks, tracked progress, and facilitated timely completion of deliverables.
- Prepared research materials and reports to support faculty initiatives and enhance project outcomes.
- Collaborated with cross-functional teams in an academic setting.
Marketing & Management Intern
2 Months- Managed inbound and outbound communication, scheduling appointments and following up with clients to enhance engagement.
- Coordinated events and outreach initiatives, strengthening client relationships and promoting brand awareness.
- Developed marketing materials and social media content to support engagement efforts.
- Organized client data and maintained accurate records, ensuring efficient access to information for team use.
Education
Bachelor of Science - Business Administration, Emphasis in Management
Skills
Patient Scheduling & Coordination
Electronic Health Record (EHR) Systems
HIPAA Compliance
Patient Communication
Administrative Support
Medical Terminology
Process Improvement & Workflow Optimization
Customer Service Excellence
High-Level Verbal & Written Communication
Timeline
Patient Care Coordinator
WoW Family Chiropractic
10.2025 - CurrentRead More
Chiropractic Assistant
WoW Family Chiropractic
04.2024 - 11.2025Read More
Marketing & Management Intern
Brian Galetta Agency - Farmers Insurance
06.2023 - 08.2023Read More
Lead Sales Associate
All About the Suds
04.2023 - 05.2025Read More
Research Assistant
University of Colorado, Colorado Springs
09.2022 - 09.2023Read More
University of Colorado, Colorado Springs
Bachelor of Science from Business Administration, Emphasis in Management
Read More