Serenity Johnson
WoW Family Chiropractic
Colorado Springs,CO
4
years of professional experience
Highly organized and proactive healthcare administrative professional with experience coordinating patient care, supporting providers, and optimizing daily clinic operations in a fast-paced healthcare environment. Recognized for building strong relationships, delivering exceptional patient experiences, and streamlining processes to improve efficiency. Skilled in complex scheduling, cross-functional communication, and managing multiple priorities with accuracy and professionalism. Committed to providing compassionate service while ensuring seamless coordination between patients, providers, and healthcare teams.
Work History
Patient Care Coordinator
10 Months- Coordinated complex provider and patient schedules in high-volume healthcare environment, enhancing patient flow and ensuring timely appointments.
- Serves as the primary liaison between patients, providers, and internal staff to coordinate scheduling and administrative needs.
- Managed high-volume inbound and outbound patient communications, delivering exceptional customer service that fostered positive patient experiences.
- Maintains accurate electronic patient records and ensures HIPAA compliance.
- Coordinates patient appointments, intake documentation, follow-up scheduling, and provider calendars to ensure efficient clinic operations.
- Supported leadership by prioritizing daily administrative tasks and coordinating operational needs to ensure smooth execution of clinic operations.
Chiropractic Assistant
1 Year 7 Months- Facilitated daily administrative and clinical operations in fast-paced healthcare environment to ensure seamless patient care.
- Oversaw billing, payment processing, and financial records to maintain accuracy and accountability in financial operations.
- Protected confidentiality of sensitive patient information to uphold trust and compliance with privacy regulations.
- Built strong patient relationships through professional communication and personalized service.
- Assisted with scheduling and front office workflow coordination.
Lead Sales Associate
2 Years 1 Month- Managed daily operations, including scheduling, merchandising, performance tracking to ensure smooth store functionality.
- Trained and mentored new employees, enhancing onboarding process and contributing to overall team effectiveness.
- Led promotional initiatives and local marketing efforts to increase customer engagement and retention.
- Drove over 50% of monthly store revenue through consultative sales and client relationship management.
- Cultivated strong client relationships, resulting in increased repeat business and referrals.
Research Assistant
1 Year- Organized and maintained comprehensive research records and documentation to ensure data integrity and accessibility.
- Coordinated project tasks, tracked progress, and facilitated timely completion of deliverables.
- Prepared research materials and reports to support faculty initiatives and enhance project outcomes.
- Collaborated with cross-functional teams in an academic setting.
Marketing & Management Intern
2 Months- Managed inbound and outbound communication, scheduling appointments and following up with clients to enhance engagement.
- Coordinated events and outreach initiatives, strengthening client relationships and promoting brand awareness.
- Developed marketing materials and social media content to support engagement efforts.
- Organized client data and maintained accurate records, ensuring efficient access to information for team use.
Education
Bachelor of Science - Business Administration, Emphasis in Management
Skills
Patient Scheduling & Coordination
Electronic Health Record (EHR) Systems
HIPAA Compliance
Patient Communication
Administrative Support
Medical Terminology
Process Improvement & Workflow Optimization
Customer Service Excellence
High-Level Verbal & Written Communication
Timeline
Patient Care Coordinator
WoW Family Chiropractic
10.2025 - CurrentRead More
Chiropractic Assistant
WoW Family Chiropractic
04.2024 - 11.2025Read More
Marketing & Management Intern
Brian Galetta Agency - Farmers Insurance
06.2023 - 08.2023Read More
Lead Sales Associate
All About the Suds
04.2023 - 05.2025Read More
Research Assistant
University of Colorado, Colorado Springs
09.2022 - 09.2023Read More
University of Colorado, Colorado Springs
Bachelor of Science from Business Administration, Emphasis in Management
Read More