Edwina Reyes
San Antonio,TX
Summary
Accomplished patient care coordinator with over 15 years of customer service experience and a strong background in administration. Expertise in overseeing front office operations, training staff, and managing patient interactions with empathy, ensuring compliance with industry standards and enhancing overall patient satisfaction.
Overview
18
18
years of professional experience
Work History
Lead Patient Care Coordinator
Texas Dermatology
San Antonio
03.2023 - Current
- As a Lead patient care coordinator, I'm the senior-level support and subject-matter expert, overseeing daily clinical workflow, training staff, and managing complex patient cases to ensure high-quality care.
- Mentored and trained new coordinators on communication techniques and job responsibilities to enhance team effectiveness.
- Oversaw operational flow and front office during clinic administrator's absence, ensuring continuity of care and service.
- Manage providers schedule, while managing shift and coverage for the front desk staff.
- Verified insurance eligibility, processed co-pays, and resolved patient billing inquiries with accuracy and professionalism, enhancing patient satisfaction.
- Ensure all patient documentation is accurate in the EHR.
- Scheduled pharmaceutical representatives to provide medical team with current clinical data.
Receptionist/Administrative Assistant
Advanced Pediatrics LLC
Vienna, Virginia
08.2010 - 09.2017
- Coordinated patient intake registration and check-out for a high-volume clinic, ensuring efficient care flow.
- Assisted management in resolving patient and employee concerns, facilitating smoother interactions and improving satisfaction.
- Ensured timely responses by effectively communicating messages to management personnel.
- Managed front desk monetary collections and distributions, ensuring accurate transactions and maintaining financial integrity.
- Oversaw daily administrative tasks, including inventory management and scheduling maintenance to ensure operational readiness.
- Scheduled monthly staff meetings to enhance team communication.
- Participated in annual OSHA training, maintaining compliance with safety standards.
- Utilized ICD-9-CM and CPT coding for insurance submission procedures.
Customer service Agent
Jet Blue Airlines
Orlando, Florida
03.2009 - 04.2010
- Assisted passengers with flight check-ins, provided flight and weather updates, managed baggage check-in, and resolved ticket-related issues to enhance customer experience.
- Verified all travel documents for compliance with the standards.
- Processed and managed various payment forms to facilitate smooth transactions.
Education
Licensed Esthetician -
Milan Institute
01-2023
Digital Badges - both Word and Excel
Madison Area Technical College
01-2021
Office Professional Certification -
Forward Service Corporation
01-2021
GED -
Adult Learning Center
Osceola01-2009
Skills
- Proficient in Microsoft Office
- Teams
- Time management
- Emotional Intelligence
- Team leadership
- Patient advocacy
- Mentorship
- Highly Organized
- Proactive
- Goal oriented
- Regulatory Compliance
AWARDS
Top Scheduler Award 2025
Timeline
Lead Patient Care Coordinator
Texas Dermatology
03.2023 - Current
Receptionist/Administrative Assistant
Advanced Pediatrics LLC
08.2010 - 09.2017
Customer service Agent
Jet Blue Airlines
03.2009 - 04.2010
Licensed Esthetician -
Milan Institute
Digital Badges - both Word and Excel
Madison Area Technical College
Office Professional Certification -
Forward Service Corporation
GED -
Adult Learning Center