Kelsey Dawkins
Fraud Analyst
Johnson City ,TN
Summary
Motivated Fraud Analyst touting three years of expertise investigating suspicious activity for Citigroup. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
14
14
years of professional experience
Work History
Fraud Analyst/Account Specialist
Citi
Gray, TN
04.2018 - Current
- Worked alongside compliance team and management to coach agents to help identify and manage regulatory risk.
- Assisted team members in bettering their performance by sharing best practices.
- Regularly led department huddles pertaining to high risk fails which led to decrease of 20% of fails.
- Trained new employees.
- Completed internal quality reviews.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Carried out day-day-day duties accurately and efficiently.
- Managed over 80 customer calls per day.
Server
Wild Wing Cafe
Knoxville, TN
06.2015 - 05.2018
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Handled currency and credit transactions quickly and accurately.
- Reported to all shifts wearing neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 20%.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Carhop/Cook/Prep Cook
Sonic Drive-In
Crossville, TN
08.2007 - 07.2015
- Trained over 20 new employees.
- Maintained company hygiene standards and clean work area.
- Flexible work ethic and willing to help in any way needed.
- Attended company events with management to acquire new skills and knowledge.
- Handled large amounts of cash, debit, credit transactions daily.
- Completed daily reports of restaurant income.
- Provided exceptional customer service.
- Maintained pleasant demeanor.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
Associate of Science - Accounting
Roane State Community College
Harriman, TN 01.2021 - 01.2021
Skills
Fraud detection
Additional Information
- Willing to relocate: Anywhere
Timeline
Associate of Science - Accounting
Roane State Community College
01.2021 - 01.2021
Fraud Analyst/Account Specialist
Citi
04.2018 - Current
Server
Wild Wing Cafe
06.2015 - 05.2018
Carhop/Cook/Prep Cook
Sonic Drive-In
08.2007 - 07.2015
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