Kelsey DeNardi
San Jose,CA
Summary
Results-driven Renewals and Account Management leader with over 15 years of experience enhancing customer retention and driving renewal growth in SaaS and service-based industries. Skilled in managing complex portfolios and optimizing processes through consultative selling and collaboration. Demonstrated success in exceeding quotas and building strong customer relationships.
Overview
11
11
years of professional experience
Work History
Travel Agent
Biirdee Travel
Burlingame
09.2024 - Current
- Research, recommend, and book domestic and international airfare using proprietary booking methodologies
- Consulted with clients to assess travel needs and delivered customized flight solutions, optimizing booking costs
- Managed itinerary changes, cancellations, and travel disruptions, ensuring timely solutions and high customer satisfaction
- Maintain current knowledge of airline policies, promotions, and fare structures to optimize booking outcomes
- Built long-term client relationships through proactive communication and personalized service, enhancing client loyalty
Renewals Account Manager II
Proofpoint
Sunnyvale
10.2019 - 06.2022
- Delivered renewal quotes 90+ days prior to expiration, achieving 95% customer retention rate
- Partnered with Finance, Sales, and Product teams to negotiate pricing and contract terms, increasing renewal conversion by 12%
- Identified and advanced $500K+ in upsell opportunities during renewal cycles
- Collaborated with global account managers to generate 500+ accurate renewal quotes quarterly, enhancing renewal process efficiency
- Maintained accurate forecasts and renewal pipelines in Salesforce, ensuring timely and informed decision-making
Renewals Team Lead
Barracuda Networks
Campbell
03.2017 - 10.2019
- Exceeded sales targets, achieving 85% average monthly renewal rate
- Contributed to $15M+ in annual renewal revenue
- Designed and delivered training on upselling, forecasting, and pipeline management, boosting team quota attainment by 20%
- Produced weekly renewal pipeline and forecast reports for senior leadership using Salesforce
- Enhanced new hire onboarding experience to improve ramp time efficiency
Renewals Specialist
Barracuda Networks
Campbell
02.2015 - 03.2017
- Served as primary liaison for 200+ customers and resellers, managing end-to-end renewal cycles to enhance customer satisfaction
- Delivered renewal quotes 90–60 days in advance, upsold multi-year and co-term contracts to increase average deal size by 18%
- Coordinated cross-functionally with Sales and Product teams to streamline renewal workflows, reducing deal cycle time by 20%
- Identified decision-makers and budget timelines to improve forecasting accuracy and increase conversion by 15%
- Completed ongoing product training to strengthen technical fluency and objection handling
Skills
- Contract Renewals & Negotiation
- Revenue Retention & Churn Reduction
- Account Management & Expansion
- Forecasting & Pipeline Management
- CRM Systems (Salesforce, Airtable)
- Cross-Functional Collaboration
- Upsell & Cross-Sell Strategy
- Customer Lifecycle Management
- Leadership & Team Training
Awards
- Proofpoint President’s Club — 2020
- Barracuda Networks President’s Club — 2016, 2017, 2018
Timeline
Travel Agent
Biirdee Travel
09.2024 - Current
Renewals Account Manager II
Proofpoint
10.2019 - 06.2022
Renewals Team Lead
Barracuda Networks
03.2017 - 10.2019
Renewals Specialist
Barracuda Networks
02.2015 - 03.2017