Kelsey Salas
Operations Manager
Phoenix,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on any unpredicted challenges.
Overview
11
11
years of professional experience
Work History
Operations Manager
TC Ticket Experience
04.2022 - Current
- Supervise the team and maintain seamless processes.
- Lead onboarding and training of new hires to fulfill company goals.
- Facilitate clear communication between exchanges and our brokerage in a prompt manner.
- Implement the use of platforms, such as Airtable and Asana, to track and monitor issues.
Operations Manager
Fitness International LLC
09.2019 - 02.2021
- Supervised operations staff and kept employees compliant with monthly goals and company policies.
- Improved facility upkeep and cleanliness.
- Facilitated smooth collaboration between sales and training through weekly team meetings.
- Improved member satisfaction by addressing concerns promptly and efficiently.
- Hired and trained operations and club pride staff, resulting in higher EFT goals and improved club grades.
Front Desk Attendant/Kid's Club Attendant
Fitness International LLC
09.2013 - 09.2019
- Greeted guests at the front desk and engaged with them while managing the check-in process.
- Efficiently managed front desk operations and addressed new member inquiries promptly.
- Exceeded commission goals through diligent follow-up with customers with outstanding balances.
- Maintained an upbeat environment for the children after school.
- Organized activities for children, while maintaining a clean space for them to enjoy.
Education
Criminal Justice & Criminology -
Arizona State University
Phoenix, AZ 05.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Performance reporting
Timeline
Operations Manager
TC Ticket Experience
04.2022 - Current
Operations Manager
Fitness International LLC
09.2019 - 02.2021
Front Desk Attendant/Kid's Club Attendant
Fitness International LLC
09.2013 - 09.2019
Criminal Justice & Criminology -
Arizona State University
05.2001 -
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