Kelsey Drake
Wills Point
Summary
Dynamic Medical Assistant Manager with a proven track record at Northwest Minimally Invasive Surgery, enhancing clinic efficiency and patient care through effective staff training and scheduling optimization. Skilled in patient education and HIPAA compliance, I foster strong team collaboration and ensure high-quality service delivery, resulting in reduced wait times and improved patient satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Assistant Manager
Northwest Minimally Invasive Surgery
Portland, OR
07.2016 - 05.2026
- Supervised daily operations of medical assistants, ensuring compliance with protocols and patient care standards.
- Implemented training programs for new hires, improving onboarding efficiency and knowledge retention.
- Developed procedural improvements that increased clinic efficiency and reduced patient wait times.
- Scheduled surgical procedures, ensuring optimal utilization of operating room resources.
- Coordinated patient communications regarding pre-operative instructions and appointment confirmations.
- Collaborated with medical staff to streamline scheduling processes and reduce delays.
- Maintained accurate patient records in electronic health systems for efficient access and reporting.
- Trained new staff on scheduling protocols and software systems to ensure consistency and accuracy.
- Managed calendar conflicts proactively, enhancing overall workflow efficiency for surgical teams.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Assisted in patient intake and documentation for efficient appointment scheduling.
- Prepared examination rooms and ensured necessary supplies were stocked for procedures.
- Supported physicians during patient examinations by providing instruments and equipment.
- Educated patients on post-operative care, enhancing recovery understanding and compliance.
- Trained new staff on office protocols, fostering a supportive learning environment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Office Assistant
Healthmax Primary Care
Portland, OR
05.2011 - 06.2016
- Collaborated with healthcare team to streamline patient flow and improve service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed electronic health records system to ensure data accuracy and accessibility.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with check-in procedures and collected necessary documentation.
- Handled insurance verification and billing inquiries promptly to enhance patient experience.
- Managed office operations, ensuring efficient workflow and adherence to procedures.
Education
AAMA Cartification -
Concorde Career College
Portland, ORSkills
- Performance evaluation and feedback
- Scheduling and appointment management
- Staff supervision and training
- Written and verbal communication
- Patient care coordination
- Team leadership and motivation
- Critical thinking and problem solving
- Medical billing and coding
- Inventory control and ordering
- HIPAA compliance expertise
- Medical terminology proficiency
- Multitasking and prioritization
- Patient education and support
- Staff training and development
- Medical procedure assistance
- Customer service
- Attention to detail
- Excellent communication
Timeline
Medical Assistant Manager
Northwest Minimally Invasive Surgery
07.2016 - 05.2026
Office Assistant
Healthmax Primary Care
05.2011 - 06.2016
AAMA Cartification -
Concorde Career College