London MacKenzie Ellis
Farmville,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Personable and dedicated professional with strong foundation in medical practices and administrative support. Knowledge of patient care procedures and proficiency in electronic health records ensuring seamless operations across healthcare settings. Committed to enhancing patient satisfaction and improving clinic efficiency.
Overview
19
19
years of professional experience
Work History
Medical Assistant Manager
Eastern Carolina Foot & Ankle
09.2021 - Current
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
Medical Administrative Assistant
East Carolina University Student Health Services
12.2010 - 09.2021
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
Administrative Assistant
Dare To Hyde Adventures
09.2005 - 10.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Skills
- Performance evaluation and feedback
- Scheduling and appointment management
- Staff supervision and training
- Written and verbal communication
- Team leadership and motivation
- Professionalism and ethics
- Attention to detail and accuracy
- Medical equipment maintenance
- Critical thinking and problem solving
- Medical office administration
Timeline
Medical Assistant Manager
Eastern Carolina Foot & Ankle
09.2021 - Current
Medical Administrative Assistant
East Carolina University Student Health Services
12.2010 - 09.2021
Administrative Assistant
Dare To Hyde Adventures
09.2005 - 10.2010
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