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Dynamic business development professional with a proven ability to drive growth and cultivate strategic partnerships. Expertise in identifying market opportunities and executing initiatives that significantly enhance revenue generation. Strong focus on collaboration, adaptability, and achieving targets, consistently delivering impactful solutions that align with organizational goals. Proficient in relationship building, market analysis, CRM software, and project management, ensuring reliable performance in fast-paced environments.

Experienced executive/senior commercial lines account manager with over 20 years in the insurance industry. Adept at effective communication and meticulous attention to detail, ensuring client needs are consistently met and satisfaction is achieved. Proven track record of delivering results, maintaining an impressive 99% retention rate for books of business. Committed to continuous professional development and acquiring additional certifications to expand knowledge base and deliver exceptional service to clients.

Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. I attribute my success in sales, project management, and area service manager to hard work and family. I began my HVAC/R journey with a family run largest in the northeast refrigeration company as a green apprentice working my way to a mechanics in 5 short years with ABC. Ultimately I made a tough family driven decision to make the move to Van Hook Service. The best 9+ years of my career have been spent with Van Hook Service. I am making another tough family driven decision to relocate closer to my wife’s family in port orange. VHSC has groomed me for your service manager position. I take pride in becoming a senior mechanic after 7 short years. From managing 15 mechanics in the area to quoting jobs. Service and installs. I feel I fit your service manager role because I understand teamwork. I understand work life balance. I also understand at the end of the day we all have a job to do and that accountability is crucial in day to day business. I look forward to speaking and getting a chance to introducing myself.

Licensed insurance professional with strong experience in increasingly accountable positions as a sales representative and customer service specialist. Proficient in Applied and AMS agency management systems. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with customers. Reputation for quality performance with strong communication, problem solving, persuasive presentation, and management skills. Proven abilities in customer relationship retention and quickly achieving sales quotas. Knowledgeable [Desired Position] with solid background in managing commercial insurance accounts and providing strategic support to clients. Successfully facilitated policy renewals and addressed client inquiries, ensuring seamless operations. Demonstrated proficiency in risk assessment and policy analysis, consistently achieving client satisfaction and retention. Experienced with managing commercial insurance accounts, providing comprehensive support to clients. Utilizes risk assessment and policy analysis to ensure optimal coverage and client satisfaction. Track record of fostering strong client relationships and delivering consistent results in policy management and renewals.

Kelsey Dugan

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Light Commercial Account Manager

Customer Service Representative

Executive Assistant

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Bachelor of Arts - Political Science & Urban Studies

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Light Commercial Account Manager

Customer Service Representative

Executive Assistant

Bachelor of Arts - Political Science & Urban Studies

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