Kelsey Duque
EQUUS
Houston,TX
9
years of professional experience
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Hard-working, caring, and a quick learner. Highly adaptive to job types and responsibilities. A cheerful and valuable asset to any team!
Work History
Customer Support Specialist
4 Months- Managed inbound customer inquiries, resolving service issues with accuracy and professionalism.
- Tracked case updates in CRM systems, ensuring timely follow-up and complete documentation.
- Escalated complex concerns to appropriate teams while maintaining clear
- Maintained high service quality across phone, email, and written customer interactions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Escalated complex concerns to appropriate teams while maintaining clear customer communication.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Executive Director
3 Years 10 Months- Supervise preschool teachers and child care workers
- Hire and train new staff
- Provide professional development opportunities for staff
- Establish policies and communicate them to parents and staff
- Develop educational programs and standards
- Maintain instructional excellence
- Meet with parents and staff to discuss student progress
- Ensure facilities are cleaned and maintained according to state regulations
- Keep all records up to date an in accordance to licensing standards
- General office work
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Lead Toddler Teacher
11 Months- Applied play-based strategies to provide diverse approaches to learning.
- Fostered reasoning and problem solving through active exploration games and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Allowed for ample outdoor discovery time in schedule each day.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Administrative Assistant
1 Year 1 Month- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors.
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
- Social Work
- 2020-Current
- 4.0 GPA
Skills
Program files maintenance
Multi-line phone proficiency
Paperwork drafting
Customer and client relations
Employee timesheet processing
Articulate and well-spoken
Scheduling
Memorization and recall
Critical thinker
Time management
Relationship building
Strategic planning
Customer service-oriented
Staff management
Flexible
Verbal and Written Communication
Computer Proficiency
Organizational and Planning Skills
Progress Tracking and Reporting
Clear and Direct Communication
Problem Solving
Timeline
Customer Support Specialist
EQUUS
06.2026 - CurrentRead More
Executive Director
Everlasting Learning Child Development Center
08.2022 - 06.2026Read More
Lead Toddler Teacher
Giraffe Kids Academy
07.2021 - 06.2022Read More
Administrative Assistant
KCL Enterprises
11.2017 - 12.2018Read More
University of Houston - Downtown
from Social Work
Read More