Kelsey Erlwein
Jeffersonville,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Account Receiving
Narrowsburg Feed & Grain Inc
Narrowsburg , NY
01.2024 - Current
- Resolved customer inquiries related to billing issues.
- Resolved billing discrepancies with customers as needed.
- Resolved billing inquiries and refunded incorrect charges.
- Entered data into electronic billing system.
- Greeted guests and provided friendly customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Deposit Operations Specialist
Jeff Bank
Jeffersonville, NY
01.2018 - 09.2021
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.
- Complete forms in accordance with company policies and procedures.
- Provide services to customers, such as order placement or account information.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Learn to operate new office technologies as they are developed and implemented.
Teller
Jeff Bank
, NY
05.2017 - 01.2018
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained accurate records of all transactions and customer interactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained the features of various banking products available to customers.
- Followed up on requests from customers in a timely manner.
Certified Nursing Assistant
Wayne Memorial Hospital
Honesdale, PA
01.2016 - 05.2017
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Provide information such as directions, visiting hours, or patient status information to visitors or callers.
Teachers Assistant
The Center for Discovery
Harris, NY
06.2015 - 09.2015
- Establish and enforce rules for behavior, and procedures for maintaining order.
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
- Prepare reports on students and activities as required by administration.
Education
High School Diploma -
Sullivan West High School at Lake Huntington
05.2015
Skills
- MS Office proficient
- Excellent communication skills
- Strong sense of banking ethics
- Exceptional customer service
- Account Retention
Timeline
Account Receiving
Narrowsburg Feed & Grain Inc
01.2024 - Current
Deposit Operations Specialist
Jeff Bank
01.2018 - 09.2021
Teller
Jeff Bank
05.2017 - 01.2018
Certified Nursing Assistant
Wayne Memorial Hospital
01.2016 - 05.2017
Teachers Assistant
The Center for Discovery
06.2015 - 09.2015
High School Diploma -
Sullivan West High School at Lake Huntington
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