Samantha Mata
San Jose,CA
Summary
Highly organized administrative professional with a strong background in patient accounts, customer service, and multi-department coordination. Skilled in managing high-volume workflows, scheduling, document handling, and resolving complex inquiries with accuracy and professionalism. Proven ability to support office operations, streamline processes, and deliver exceptional service in fast-paced environments. Seeking an Administrative Assistant role where I can apply my detail-oriented mindset, communication skills, and commitment to efficiency.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
El Camino Health
Mountain View, CA
03.2024 - Current
- Handled billing of claims with precision and efficiency.
- Worked with multiple departments to address claim discrepancies.
- Communicates all unbilled claim concerns to management to prevent adverse effects.
- Addressed concerns of patients and other entities through multiple communication channels.
- Handled patient payment transactions via phone and in person.
- Addressed outstanding patient credit balances.
Patient Service Representative
Sutter Health
Palo Alto
04.2021 - 06.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
Associate Banker
Chase Bank
San Jose, CA
02.2020 - 04.2021
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Teller
Bank Of The West
Campbell, CA
07.2018 - 02.2020
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Abraham Lincoln High School
San Jose, CA06.2016
Skills
- Document Filing
- Patient Greeting
- Insurance Verifying
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Payment Collection
- Patient Intake
- EPIC Proficient
- MS Office Proficient
- Strong attention to detail
- Proficient in claim processing
Timeline
Patient Account Representative
El Camino Health
03.2024 - Current
Patient Service Representative
Sutter Health
04.2021 - 06.2023
Associate Banker
Chase Bank
02.2020 - 04.2021
Teller
Bank Of The West
07.2018 - 02.2020
Abraham Lincoln High School