Open To Work
Kelsey Fischer
Patient Services
Kokomo,IN
Work Preference
Summary
Detail-oriented Patient Service Representative with strong skills in customer service and HIPAA compliance. Proven ability to manage patient scheduling and inquiries, ensuring smooth operations and high patient satisfaction.
Overview
15
15
years of professional experience
2
2
Certifications in Medical field
Work History
Patient Service Representative
Midwest Eye Consultants
05.2021 - 02.2026
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Addressed patient inquiries and concerns, ensuring exceptional customer service experience.
- Processed insurance verifications and obtained necessary authorizations for services rendered.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance and accessibility.
- Collaborated with clinical staff to streamline workflows and improve patient flow within the office.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
Patient Service Representative
With Dignity Too
09.2020 - 04.2021
- Educated patients on procedures, treatment options, and post-care instructions to promote understanding and compliance.
- Assisted in training new team members on office protocols and software systems to ensure consistency in service delivery.
- Implemented feedback mechanisms to gather patient insights, driving continuous improvement in service quality.
- Managed patient registration process, confirming data accuracy and completeness.
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with examinations, ensuring accurate and timely support.
- Coordinated patient scheduling, enhancing clinic workflow and reducing wait times.
Medical Assistant
Noblesville Urgent Care
06.2020 - 09.2020
- Managed electronic health records with precision, ensuring data integrity and confidentiality.
- Educated patients on treatment plans, fostering understanding and compliance.
- Trained new staff on office protocols and patient interaction techniques, improving team efficiency.
- Streamlined inventory management processes for medical supplies, optimizing resource usage.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Nursing Home Cleaner
Home Health Services
05.2019 - 07.2020
- Executed thorough cleaning protocols to maintain hygienic environments for clients.
- Conducted regular inspections to ensure compliance with health standards.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted thorough cleaning and sanitization of resident rooms and common areas to maintain hygiene standards.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, ensuring optimal performance.
- Collaborated with nursing staff to address immediate cleaning needs during emergency situations.
- Assisted in inventory management of cleaning supplies, tracking usage, and restocking as necessary.
Home Cleaner
C&C Cleaning Services
06.2018 - 04.2019
- Executed thorough cleaning services for residential properties, ensuring high standards of cleanliness and hygiene.
- Managed time effectively to complete tasks within tight schedules, maintaining efficiency in daily operations.
- Trained new staff on cleaning techniques and safety protocols, enhancing team performance and service quality.
- Conducted regular inventory checks of cleaning supplies, optimizing resource management and reducing costs.
- Built strong relationships with clients, addressing concerns promptly to maintain high levels of customer loyalty.
Security Officer
Chrysler Security
12.2010 - 07.2018
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential security risks and respond proactively.
- Collaborated with law enforcement during incidents, providing detailed reports and evidence gathering.
- Trained new officers on security protocols, emergency response, and surveillance systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Certificate Medical Office Administration - Medical
Purdue University Global
Lafayette, IN06-2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Medical terminology
- Scheduling appointments
- Payment collection
- Patient intake
- Eligibility determination
- Office administration
- Data entry proficiency
- Document filing
- Reception management
- Medical billing
- Patient education
- Medicaid
- Phone etiquette
- Medical filing
- Financial needs determination
Certification
- CMA - Certified Medical Assistant
- Certified Medical office Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Midwest Eye Consultants
05.2021 - 02.2026
Patient Service Representative
With Dignity Too
09.2020 - 04.2021
Medical Assistant
Noblesville Urgent Care
06.2020 - 09.2020
Nursing Home Cleaner
Home Health Services
05.2019 - 07.2020
Home Cleaner
C&C Cleaning Services
06.2018 - 04.2019
Security Officer
Chrysler Security
12.2010 - 07.2018
Certificate Medical Office Administration - Medical
Purdue University Global