Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Flatt

Yukon,OK

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes at Aquino Logistics, leveraging exceptional GPS and route planning skills alongside active listening. Excelled in team collaboration and problem-solving, significantly boosting sales and operational efficiency. Demonstrated expertise in customer service and inventory management, contributing to sustained business growth.

Overview

9
9
years of professional experience

Work History

Amazon Delivery

Aquino Logistics
10.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Sales Representative

Honeybaked Ham Store
11.2017 - 10.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Online Personal Shopper

Walmart
09.2018 - 10.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.

Retail Sales Associate

Rue 21
09.2015 - 12.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

High School Diploma -

Santa Fe High School
Edmond, OK
05.2018

Skills

  • Inventory Replenishment
  • Product Reviews Management
  • Amazon Analytics
  • Product sourcing
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Follow-up skills
  • Appointment Scheduling
  • Administrative Support
  • Data Collection
  • Positive Attitude
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Loading and unloading
  • GPS and route planning
  • Clean Driving Record
  • Teamwork

Timeline

Amazon Delivery

Aquino Logistics
10.2021 - Current

Online Personal Shopper

Walmart
09.2018 - 10.2021

Sales Representative

Honeybaked Ham Store
11.2017 - 10.2023

Retail Sales Associate

Rue 21
09.2015 - 12.2017

High School Diploma -

Santa Fe High School

Similar Profiles

CREATE PROFILE
Kelsey Flatt