Kelsey Fleischmann
Summary
Student developing experience in crisis management and customer service, notably at Crisis Text Line. I excel in high-pressure environments, offering top-notch support and safety planning. Proven track record in enhancing customer satisfaction and operational efficiency through effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Crisis Counselor
Crisis Text Line
Lexington, KY
01.2025 - Current
- Managed a 24-hour crisis hotline, offering immediate support and counseling to texters.
- Offered guidance on coping mechanisms and strategies to manage future crises.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Coordinated resources to support clients and help each achieve targets.
Server
Broken Plate Kitchen
Corolla, NC
05.2024 - 08.2025
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
Concierge
Lexus of Lexington
Lexington, KY
01.2024 - 05.2024
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Offered guests beverages and refreshments upon check-in.
Store Manager
Saladworks
Bel Air, MD
05.2023 - 08.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Team Member
Saladworks
Bel Air, MD
11.2020 - 08.2022
- Looked for ways to go above and beyond job requirements.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve daily goals.
Education
BFS - Biology
University of Kentucky
01.2025
Skills
- Money Handling
- Food Preparation
- Documentation skills
- Assertiveness training
- Friendly, personable, and methodical
- Organization
- Written and Verbal Communication
- Safety planning
- Hotline management
- Customer Service
Personal Information
Age: 20
Affiliations
- Deans List Spring 2024 Semester
- Skiing
- Professional Sports
- Kappa Delta Sorority
Timeline
Crisis Counselor
Crisis Text Line
01.2025 - Current
Server
Broken Plate Kitchen
05.2024 - 08.2025
Concierge
Lexus of Lexington
01.2024 - 05.2024
Store Manager
Saladworks
05.2023 - 08.2023
Team Member
Saladworks
11.2020 - 08.2022
BFS - Biology
University of Kentucky
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