Najibullah Kakar
Elk Grove,CA
Summary
Dedicated and compassionate professional with extensive experience in crisis response, housing support, and client advocacy. Skilled in connecting individuals and families to critical resources, promoting emotional well-being, and supporting diverse communities. Recognized for strong communication skills, empathy, and a calm, solution-focused approach during times of crisis. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Resourceful professional capable of leading teams of operators in production requirements. Dependable Youth Specialist highly effective at promoting behavioral and social development. Work well with staff, adults and juveniles to implement comprehensive support services.
Overview
16
16
years of professional experience
Work History
Crisis Counselor
988 Lifeline
Elk Grove, CA
11.2025 - Current
- Respond to crisis lines, warm line calls, and crisis Chats/Texts and provide suicide risk assessment, emotional support, crisis intervention, and treatment/support referrals according to department procedures to help seekers in a consistent and non-judgmental manner.
- Complete 988 required training curriculum and maintain compliance with mandatory yearly continuing education.
- Perform crisis counseling on multiple platforms which include call/text/chat.
- Fill open crisis line and crisis Chats/Texts shifts regularly and as needed, including evenings, weekends, holidays, and overnights to ensure adequate coverage for the center.
- Conduct an accurate suicide risk assessment and develop an appropriate safety plan for each help seeker.
- Coordinate with Mobile Crisis Units according to county-specific guidance for an in person response for up to thirty counties.
- Offer and provide Follow Up Calls to help seekers at risk of suicide, suicide loss survivors, and others.
- Complete follow-up procedure with law enforcement agencies for Imminent Risk help seekers to confirm outcomes or re-engage help seekers as indicated.
- Adhere consistently to call, chats, and texts management guidelines and all crisis center policies and procedures.
- Assist with reporting on crisis center data and outcomes throughout the year.
- Maintain current knowledge of the behavioral health community resources available for all counties in Northern California.
- Maintain confidentiality of help seekers, crisis center location, crisis center staff, and Crisis Line Policy and Procedures.
Interpreter
Accent On Languages
Elk Grove, CA
09.2025 - Current
- Facilitated accurate interpretation during meetings, ensuring clear communication across diverse language groups.
- Collaborated with clients to understand specific linguistic needs and tailor services accordingly.
- Enhanced cultural understanding by providing context for idiomatic expressions and regional dialects.
- Mentored junior interpreters, improving overall team performance and service quality.
- Attending telephone and in person meetings in schools in Elk Grove, CA.
- Providing interpretation/translation services in Dari/Farsi, Pashto, Urdu to English.
Housing Navigator/Sustainability Provider
UWCCR
01.2024 - Current
- Assists with requests for reasonable accommodation, if necessary.
- Educates, informs, and engages with landlords.
- Ensures that the living environment is safe and ready for move-in.
- Communicates and advocates on behalf of the Member with landlords.
- Assists with arranging for and supporting the details of the move.
- Develops relationships with local community-based organizations to find services for unsheltered participants.
- Attends regular meetings with clients, stakeholders and other organizations as required.
- Gathers and enters data in various database systems for reports. Including the Sacramento County H.M.I.S. database, internal MS Excel spreadsheets, and other systems as prescribed by department directors.
- Works with clients to build housing plans that are based on S.M.A.R.T. (Specific, Measurable, Achievable, Realistic, and Timely) goals.
- Complete authorization for households who are eligible for CalAIM services for Housing Navigation, Deposit and Housing tenancy and Sustaining Services.
- Ensure completion of interactions and appropriate documentation of as required by the CalAIM contract.
- Sacramento
Community Mobile Health Advocate
Ruby's Place
06.2023 - 05.2025
- Provide direct support to domestic violence and human trafficking survivors.
- Conduct outreach and needs assessments, linking clients to emergency resources.
- Coordinate with shelters and community partners to meet client needs.
- Participate in community events and educational outreach across the Bay Area.
- Ensure detailed, timely documentation and consistent client follow-up.
- Castro Valley
HR Manager
Amazon - Michelin Star Logistics.
Sacramento, CA
01.2019 - 12.2019
- Led talent acquisition strategies to enhance workforce quality and retention.
- Developed and implemented training programs to improve employee engagement and productivity.
- Streamlined performance management processes, ensuring consistency and alignment with organizational goals.
- Fostered a culture of diversity and inclusion through targeted recruitment initiatives and awareness campaigns.
- Interviewed applicants, started on boarding process, conducted daily meetings with staff.
- Analyzed employee feedback to drive policy improvements and enhance workplace satisfaction.
- Managed conflict resolution processes, promoting effective communication and team cohesion.
- Collaborated with senior leadership to align HR strategies with business objectives for optimal efficiency.
Counselor/Interpreter
US Marine & Navy Group
01.2010 - 12.2013
- I was assigned to interview the new detainees and translate all documents and intake questionnaire interview from Pashto, Dari and Urdu into English with %100 accuracy Grammarly.
- I was assigned to teach English to detainees and contractor workers and even the Afghan National Army Head Quarters.
- Interpreted from and into English and the applicable non-English language using simultaneous and consecutive modes at Court proceedings and for other court related services at the direction of the court.
- Performs sight translation of documents including, but not limited to, court petitions, reports, waivers, plea forms, letters and other documents.
- I was assigned to interpret for judges, attorneys, court staff, the public and other court-related departments at the direction of the court.
- I notified the court of any issues or situations that may impede the interpreters' performance.
- Researched and understood terminology used in court and functions of the court which may include but not be limited to legal, technological, scientific and/or medical terminology.
- Conducted intake interviews and translated critical documentation.
- Taught English language courses to detainees and Afghan military personnel.
- Interpreted for courts, attorneys, and military staff, ensuring cultural accuracy.
- Bagram, Afghanistan
Education
Business Bachelor Administration -
Kardan University
01-2015
Skills
- Crisis Intervention & Trauma Support
- Housing & Case Management
- Multi-linguist
- Cross-Cultural Communication
- Emotional Intelligence & Empathy
- Quick Decision-Making Abilities
- Problem Solving
- Patient confidentiality
- Anger management
- Crisis handling
- Multicultural competence
- Suicide prevention
- Peer support
- Teamwork and collaboration
Accomplishments
Earning award
Leading projects
Building strong relationships
Efficiency gains
Promotions in the agency
Employee of the year - Difference make award
Housed the most members/clients (45 individuals or families) in 2024.
Languages
English
Full Professional
Urdu
Full Professional
Persian
Native or Bilingual
Timeline
Crisis Counselor
988 Lifeline
11.2025 - Current
Interpreter
Accent On Languages
09.2025 - Current
Housing Navigator/Sustainability Provider
UWCCR
01.2024 - Current
Community Mobile Health Advocate
Ruby's Place
06.2023 - 05.2025
HR Manager
Amazon - Michelin Star Logistics.
01.2019 - 12.2019
Counselor/Interpreter
US Marine & Navy Group
01.2010 - 12.2013
Business Bachelor Administration -
Kardan University