Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelsey Flury

Niagara Falls

Summary

Results-oriented General Manager with a strong background at Burger King, known for implementing strategic marketing initiatives that boost profitability. Demonstrated skills in financial oversight and staff training, achieving Store of the Year recognition and significant improvements in operational processes. Committed to fostering a culture of high performance among team members.

Overview

11
11
years of professional experience

Work History

General Manager

Burger King
West Seneca
08.2014 - Current
  • Advanced through roles from crew member to General Leader in six years.
  • Managed daily operations of high-volume fast food restaurant, ensuring efficient service and customer satisfaction.
  • Collaborated with marketing management to boost profitability through events and promotions.
  • Ensured compliance with legal regulations and industry standards across all operations.
  • Conducted weekly one-on-one meetings to evaluate employee performance and training needs.
  • Analyzed sales data to identify trends and refine strategies for enhanced services.
  • Addressed customer complaints swiftly to uphold service quality expectations and enhance customer satisfaction scores.
  • Trained and onboarded new management hires, promoting team development.

Education

High School Diploma -

Frontier Highschool
Hamburg, NY
06-2016

Skills

  • Leadership and team management
  • Strategic scheduling and execution
  • Financial management and budgeting
  • Inventory control and management
  • Staff training and development
  • Marketing and sales strategies
  • Effective communication skills
  • Problem solving and conflict resolution
  • Operational efficiency
  • Time management and prioritization
  • Organizational skills
  • Compliance with health and safety regulations
  • ServSafe Certified
  • Data analysis and reporting
  • Conflict management
  • Ability to work in a fast-paced environment while maintaining service quality
  • Conflict resolution skills to manage and de-escalate complaints
  • Proficient in upholding cleanliness and sanitation standards

Accomplishments

  • Store of the year in 2021.
  • Consistently earned performance bonuses by exceeding sales targets and improving operational efficiency
  • Achieved scores of 90% and above on store restaurant excellence visits
  • Third place store of the year in 2023
  • Second place store of the year in 2024
  • Achieved multiple wins in workplace contests.

Timeline

General Manager

Burger King
08.2014 - Current

High School Diploma -

Frontier Highschool

Similar Profiles

CREATE PROFILE
Kelsey Flury