Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Frazier Kim

Kelsey Frazier Kim

Lansing

Summary


Results-focused highly proficient customer service stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

12
12
years of professional experience

Work History

Men's Grooming Stylist

Sport Clips
04.2018 - Current
  • Organized sales area and work station to showcase products and boost sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Determined appropriate hair treatments based on conditions and textures.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Participated in team meetings and staff training sessions.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Data Entry

Greater Lansing Heating and Cooling
01.2013 - 12.2017
  • Completed data entry to record call notes, suggestions and questions.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
  • Used data entry skills to accurately document and input statements.
  • Completed billing tasks.
  • Reviewed seasonal marketing; postcard campaigns.
  • Collected mail.

Prestige Beauty Advisor

Ulta Cosmetics
04.2014 - 04.2015
  • Taught customers how to apply makeup and recommended optimal products.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Opened new product boxes and stocked items in displays.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Cosmetology License - Cosmetology

Douglas J Aveda Institute
East Lansing

High School Diploma -

Grand Ledge High School
Grand Ledge

Skills

  • Skilled in building rapport quickly with diverse clients, ensuring they feel heard, respected, and comfortable
  • Experienced in translating client desires into clear service plans, asking clarifying questions to ensure satisfaction
  • Fast learner and motivated to always improve
  • Calm and cool in high stress situations
  • Thorough with addressing any client dissatisfaction and creating a positive outcome for both parties
  • Great organizational skills
  • Effortlessly provide product education to optimize clients aftercare
  • Consistently able to achieve sales goals
  • Known for going above and beyond to create positive, memorable experiences
  • Basic knowledge of MS Office

Timeline

Men's Grooming Stylist

Sport Clips
04.2018 - Current

Prestige Beauty Advisor

Ulta Cosmetics
04.2014 - 04.2015

Data Entry

Greater Lansing Heating and Cooling
01.2013 - 12.2017

Cosmetology License - Cosmetology

Douglas J Aveda Institute

High School Diploma -

Grand Ledge High School

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Kelsey Frazier Kim