Kelsey Frix
Knoxville,TN
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Experienced sales leader with a high level of product knowledge. Committed to continuous growth and taking on new roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Representative
Fender Musical Instruments Corporation
03.2023 - Current
- Handles all parts inquiries and orders for local dealers, national accounts, and authorized service centers
- Holds weekly meetings with factory locations and international teams to ensure orders sent on schedule and resolve issues impacting order delivery
- Collaborates on multiple process improvements projects
- Helped initiate, develop, and maintained an interdepartmental parts database project leading to a 300% increase in sales in the first month
Gear Advisor
Fender Musical Instruments Corporation
10.2020 - 03.2023
- Consumer Relations department
- Worked directly with consumers for sales, product support, warranty help, artist relations, and other inquiries
- Managed approximately 40-50 incoming inquiries a day
- Head of the fraud team for order review
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Trained new hires and helped train other departments on new systems rollouts
- Created a detailed, comprehensive training manual for all processes in the department
Sales Associate
Guitar Center
10.2013 - 10.2020
- Served as salesperson for all products, specializing in guitars and professional audio
- Consistently ranked as the top performer for the most recent three years exceeding $750,000 in annual sales
- Established excellent relationships with clients to ensure loyalty and repeat business
- Developed broad knowledgebase and detail specification for all in store products
- Served in a supervisory capacity as acting manager for two years
Intern
Crossover Touring
03.2019 - 11.2019
- Assisted management, booking agents and administrators with special projects as needed
- Assisted with creation of contracts for artists
- Edited advance sheets and hospitality riders
- Reviewed and edited website assets
Operations Associate
Guitar Center
05.2016 - 05.2017
- Assisted with processing shipments and management of store cash drawers and bank deposits
- Conducted Inventory and cycle counts
- Supported implementation of store loss prevention standards
- Assembled merchandising displays
- Provided support for other non-sales activities
Special Projects
Edfinancial Services
01.2012 - 03.2012
- Provided data entry for Microsoft Dynamics 365 project and other marketing support services
Education
MBA -
University of Tennessee, Martin
Martin, TN12.2023
B.A. - Psychology
University of Tennessee
Knoxville, TN12.2019
Skills
- Client Relations and Sales Expertise
- Interpersonal and written communication
- Customer Service
- Microsoft Office
- SAP
- Business process improvement
- Leadership
- Customer Relationship Management Software (Microsoft Dynamics 365 and Google Streak)
- Multi-tasking strength
- Merchandising knowledge
- Policy and Procedure Adherence
- Building rapport
Certification
PMI Project Management Ready, currently enrolled, 2024
Recognition
FMIC Inside Sales Employee of the Month (October 2021 & June 2024)
Timeline
Parts Representative
Fender Musical Instruments Corporation
03.2023 - Current
Gear Advisor
Fender Musical Instruments Corporation
10.2020 - 03.2023
Intern
Crossover Touring
03.2019 - 11.2019
Operations Associate
Guitar Center
05.2016 - 05.2017
Sales Associate
Guitar Center
10.2013 - 10.2020
Special Projects
Edfinancial Services
01.2012 - 03.2012
PMI Project Management Ready, currently enrolled, 2024
MBA -
University of Tennessee, Martin
B.A. - Psychology
University of Tennessee
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