Kelsey Green
Campbell,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Staples
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
CSR/Cook
Pizza Hut
08.2019 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Fresh Cuts
Market Street
10.2018 - 04.2019
- Operated kitchen utensils and equipment with manual dexterity, speed and accuracy.
- Cleaned and sanitized equipment used for service or stocking food service products.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
The End Zone
11.2017 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Plano Senior High School
Plano, TX06.2010
Skills
- Project Management Abilities
- Coordination
- Computer Proficiency
- Managing Multiple Tasks
- Prioritization
- Customer Consulting
- Critical Thinking
- Quality Control
- Team Development
Timeline
Cashier
Staples
07.2023 - Current
CSR/Cook
Pizza Hut
08.2019 - 09.2020
Fresh Cuts
Market Street
10.2018 - 04.2019
Cook
The End Zone
11.2017 - 01.2018
High School Diploma -
Plano Senior High School
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