Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Kelsey Haan

Kelsey Haan

Grand Rapids

Summary

Regional Vice President ready to leverage extensive background in strategic leadership and corporate management. Excels in fostering team collaboration and driving innovative business solutions to achieve market dominance. Committed to transforming organizational goals into reality through proactive business management and exemplary leadership. Highly skilled and results-driven with over 8 years of experience in enhancing operational effectiveness with avg NOI growth of 46%, optimizing staff productivity with retention rate of 92%, and improving business performance.

Overview

15
15
years of professional experience

Work History

Regional Operations Manager

Cedarhurst Senior Living
09.2024 - Current
  • Manage budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Developed processes to save on costs and prevent losses.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.

Regional Vice President

Holiday by Atria
06.2018 - 09.2024
  • Oversaw creation and execution of 7 property upgrade projects worth $8.4M. Implemented new sales tactics and developed new training model to ensure ROI, both operations and sales teams
  • Recruited top-tier talent for the team, implemented a mentorship program, and fostered skill development; increased team productivity by 37% and kept retention at 92% YoY
  • Managed a portfolio of 18 properties with teams of 30+ employees each, both operations and sales
  • Implemented cost-saving measures that reduced operational expenses by 23%, while enhancing service quality and increasing occupancy rates avg 7.2% per building, resulting in a 46% NOI growth
  • Highest regional growth within company in 2023 with an avg move in rate of 5.18 monthly

General Manager

Holiday by Atria, Grand Rapids
07.2018 - 06.2022
  • Recruited, hired, and developed a top-performing team, lowered turnover to under 10% by implementing a continually interactive training and development program measured by employee satisfaction- quarterly surveys
  • Evaluated all business aspects for continuous improvement, served on the General Manager Advisory Counsel- time & motion study, remodel projects, maintenance applications, etc.
  • Boosted customer satisfaction through innovative service strategies, boosted customer satisfaction YoY by 8%
  • Highest NOI growth in Region in 2021 & 2022 along with keeping occupancy above 97% YoY

Assistant Head Coach

Nike, Grand Rapids
07.2016 - 07.2018
  • Assisted in the development of comprehensive training programs for improved athlete skillsets and abilities.
  • Actively participated in community outreach activities raising awareness about our sports program; attracting more talented prospects.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.

Senior Team Leader

Target, Grand Rapids
08.2010 - 08.2016
  • Spearheaded a guest-first culture, prioritizing exceptional service and driving store sales growth Implemented strategic business goals for team of hourly members and leaders
  • Recruited and managed talent, fostering skill development and expertise

Education

Bachelor of Business Administration - Business Administration, Management and Operations

Capella University

Skills

  • Revenue Optimization and Sales Management Strategic Communication
  • Employee Development
  • Financial Analysis Business Development
  • Market Research Change Management
  • Customer Relationship Management
  • Project Management
  • C-Suite Communication & Presentation Skills

Timeline

Regional Operations Manager

Cedarhurst Senior Living
09.2024 - Current

General Manager

Holiday by Atria, Grand Rapids
07.2018 - 06.2022

Regional Vice President

Holiday by Atria
06.2018 - 09.2024

Assistant Head Coach

Nike, Grand Rapids
07.2016 - 07.2018

Senior Team Leader

Target, Grand Rapids
08.2010 - 08.2016

Bachelor of Business Administration - Business Administration, Management and Operations

Capella University

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