Kelsey Hanley
West Roxbury,MA
Summary
Food and Beverage Cashier at Summer Shack, Cash handling, customer service, and multitasking during peak hours. Committed to maintaining cleanliness and hygiene, while training new staff on point-of-sale systems. Assisted with catering events consisting of set up, food prep, serving, and breaking down.
Overview
1
1
year of professional experience
Work History
Food and Beverage Cashier
Summer Shack
Natick, Ma
06.2025 - Current
- Managed cash handling and payment methods during customer transactions, prioritizing accuracy and operational efficiency.
- Managed customer interactions by addressing inquiries and swiftly resolving issues to enhance overall service quality.
- Implemented systematic organization and cleanliness protocols at workstations to enhance productivity.
- Guided new cashiers through point-of-sale system functionalities and company policy compliance to enhance operational efficiency.
- Conducted regular assessments of inventory levels, facilitating communication with management on supply deficiencies as necessary.
- Streamlined operations during busy intervals by multitasking between cashier responsibilities and supporting team members with other essential tasks.
- Facilitated resolution of customer issues through effective complaint management and professional communication.
Education
Fontbonne High School
Milton, MaSkills
- Professionalism and courtesy
- Cleanliness and hygiene
- Cash handling expertise
- Upselling strategies
- Basic math
- Menu design
- Customer service
- Merchandise restocking
Timeline
Food and Beverage Cashier
Summer Shack
06.2025 - Current
Fontbonne High School