Kelsey Hasselbacher
Chillicothe,IL
Summary
Dedicated and trustworthy professional with a strong work ethic and adaptability to diverse roles. Proven ability to collaborate effectively within teams while achieving individual tasks efficiently. Consistently punctual with an excellent attendance record, demonstrating reliability in every aspect of work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Osf Saint Luke Medical Center
Kewanee, IL
10.2020 - Current
- Ensures each registered patient has a complete and accurate OSF medical record.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Communicated service details, financial obligations, and facility expectations to patients effectively.
Contact Center Agent
OSF HealthCare Saint Francis Medical Center
Peoria, IL
02.2019 - 10.2020
- Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.
- Optimized patient flow by accurately scheduling and pre-registering appointments.
- Processed patient referrals and insurance verifications.
Intake Representative
OSF HealthCare Saint Francis Medical Center
Peoria, IL
01.2018 - 02.2019
- Assisted primary care, specialist, and mid-level providers in selecting appropriate home and respiratory medical equipment.
- Ensured timely and accurate paperwork completion by addressing documentation issues.
- Monitored and managed the discharge process in coordination with HME teams.
Patient Transporter
OSF Saint Francis Medical Center
Peoria, IL
09.2012 - 04.2013
- Patient transports, transfers, lifts, and repositions.
- Assist with employee education and training of patient lifting equipment and transfer techniques when indicated.
Education
Some College (No Degree) - General Studies
Illinois Central College
East Peoria, ILSkills
- Proficient with EPIC
- Data entry expertise
- Effective Multitasking
- Prioritization Skills
- Clinical practice operations
- Insurance Verification
- Medical Coding
- Medical terminology proficiency
Certification
- Certified Medical Assistant
- CNA
Timeline
Patient Access Specialist
Osf Saint Luke Medical Center
10.2020 - Current
Contact Center Agent
OSF HealthCare Saint Francis Medical Center
02.2019 - 10.2020
Intake Representative
OSF HealthCare Saint Francis Medical Center
01.2018 - 02.2019
Patient Transporter
OSF Saint Francis Medical Center
09.2012 - 04.2013
Some College (No Degree) - General Studies
Illinois Central College
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