Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber McDaniel

Greenville ,SC

Summary

Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.

Overview

26
26
years of professional experience

Work History

Patient Access Specialist

Prisma Health
Greenville, SC
02.2023 - 05.2025
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Team Leader

Bausch And Lomb
Greenville, SC, SC
06.2003 - 11.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted Accessories Assemblers with new hire processing and existing training programs.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.

Cashier/ Customer Service

Winn Dixie Supermarket
Travelers Rest, SC
06.1999 - 09.2003
  • Began as a cashier scanning customers groceries and bagging them, taking payments for the grocery purchases.
  • I started assisting Customer Service by taking Duke Energy payments, creating money orders, making dry cleaning tickets, and selling lottery tickets.
  • Often opened the store just the assistant manager and myself. I counted my money till before and after each shift with it always being correct.

Education

Did Not Complete -

Greenville Technical College
Greenville, SC
06.2002

Diploma -

Travelers Rest High School
Travelers Rest, SC
06.2001

Skills

  • Teamwork and Collaboration
  • Staff Training
  • Verbal and Written Communication
  • SOP Adherence
  • Attention to Detail
  • PPE Compliance
  • Work Planning and Prioritization
  • Overseeing Daily Activities
  • Leading Team Meetings
  • Current Good Manufacturing Practices (CGMP)
  • People Management
  • Documentation
  • Proficient in Microsoft Office
  • Front desk operations
  • HIPAA compliance
  • Exceptional communication
  • Insurance billing
  • Fee collection
  • Insurance verification
  • Patient registration
  • Proficient in Epic

Timeline

Patient Access Specialist

Prisma Health
02.2023 - 05.2025

Team Leader

Bausch And Lomb
06.2003 - 11.2022

Cashier/ Customer Service

Winn Dixie Supermarket
06.1999 - 09.2003

Did Not Complete -

Greenville Technical College

Diploma -

Travelers Rest High School

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Amber McDaniel