Viviana Ruiz
Greeley
Summary
Detail-oriented Patient Access Specialist with experience in managing high volumes of patient inquiries and scheduling. Skilled in crisis management and maintaining HIPAA compliance, contributing to streamlined patient access and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
UCHealth University of Colorado Hospital
Greeley
10.2022 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
- Scheduled appointments and maintained calendars for multiple doctors, ensuring optimal time management
- Collaborated with clinical staff to streamline patient access processes.
- Documented patient counters in hospital system and initiated follow-up actions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information
Customer Experience Agent
Multiple dining establishments
Greeley
07.2019 - 10.2022
- Handled customer inquiries and resolved complaints effectively.
- Processed payments using point-of-sale systems accurately.
- Engaged with guests to create a welcoming dining experience.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
Youth Specialist
Rodarte Community Center
Greeley
04.2019 - 07.2019
- Supervise and support youth in a safe and positive environment
- Plan and lead recreational, educational, and group activities
- Maintained open communication with parents and guardians
- Provide emotional support and conflict resolution when needed
- Provided guidance and mentorship to youth in various group settings.
- Temporary summer job
Education
Associate of Arts - Criminal Justice
Aims Community College
Greeley, CO05-2027
Skills
- Mental health awareness
- Family engagement
- Crisis management
- Service accessibility
- Teamwork and collaboration
- Multidisciplinary teamwork
- Written communication
- Interpersonal communication
- Attention to detail
- Multitasking
- Analytical thinking
Timeline
Patient Access Specialist
UCHealth University of Colorado Hospital
10.2022 - Current
Customer Experience Agent
Multiple dining establishments
07.2019 - 10.2022
Youth Specialist
Rodarte Community Center
04.2019 - 07.2019
Associate of Arts - Criminal Justice
Aims Community College