Nicole Brennan
Bayside,NY
Summary
Enthusiastic and motivated young professional with a positive outlook, eager to contribute to team success through hard work and attention to detail. Equipped with a solid educational background in Psychology, I am driven to cultivate on-the-job experience in order to learn, grow, and excel in the Mental Health industry. Previous experience in pet care and customer service has honed my strong communication skills to ensure a positive experience for both pets and their owners. Knowledge in creating a safe and clean environment for all animals further enhances my ability to provide exceptional care.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist
Dartmouth Hitchcock Medical Center
01.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Dog Walker/Dog Sitter
Wag and Rover
04.2016 - Current
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Followed pet care instructions for dietary needs and medication regimens.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Provided dogs with exercise and fresh air to promote dog health.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
Content Writer
VIP Autographs
01.2022 - 03.2024
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and accurate content.
- Proved successful working within tight deadlines and a fast-paced environment.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Receptionist/Front Office Assistant
American National Standards Institute
04.2015 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sale Associate & Cash Wrap Specialist
Aeropostale
06.2012 - 08.2016
- Operated cash register to record transactions accurately and efficiently
- Provided each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Managed efficient cash register operations.
Education
Communication Studies
Marymount Manhattan College
Bachelor of Arts - Psychology
Baruch College of The City University of New York
New York, NY12-2020
Skills
- Work Planning and Prioritizing
- Teamwork and Collaboration
- Precision and Accuracy
- Originality and Creativity
- Adaptability and Flexibility
- Customer Service Excellence
- Project Collaboration
- Patient Rapport
- Pet sitting
- Pet care
- Content writing
- Photo editing
Timeline
Patient Access Specialist
Dartmouth Hitchcock Medical Center
01.2023 - Current
Content Writer
VIP Autographs
01.2022 - 03.2024
Dog Walker/Dog Sitter
Wag and Rover
04.2016 - Current
Receptionist/Front Office Assistant
American National Standards Institute
04.2015 - 09.2020
Sale Associate & Cash Wrap Specialist
Aeropostale
06.2012 - 08.2016
Communication Studies
Marymount Manhattan College
Bachelor of Arts - Psychology
Baruch College of The City University of New York
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