Kelsey Hawkins
Arbuckle,CA
Summary
With a proven track record at Cache Creek Casino Resort, I excel in optimizing operations and enhancing team performance. My expertise in gaming regulations compliance and strong leadership has significantly improved guest experience and employee satisfaction. Skilled in promotions coordination and conflict resolution, I drive revenue growth and foster a positive, productive workplace.
Overview
25
25
years of professional experience
Work History
Slot Shift Manager
Cache Creek Casino Resort
08.2022 - Current
- Assisted in budget planning and control, effectively managing resources to maximize profits while minimizing labor expenses.
- Spearheaded efforts to maintain a safe and secure environment within the casino premises, collaborating closely with security personnel when necessary.
- Conducted regular performance evaluations for team members, providing constructive feedback to support their professional growth.
- Maintained a positive work environment through effective conflict resolution and fostering open communication among team members.
High Limit Slot Supervisor
Cache Creek Casino Resort
06.2012 - 08.2022
- Optimized slot floor layout for enhanced guest experience, resulting in improved traffic flow and engagement.
- Spearheaded initiatives aimed at improving overall team morale such as recognition programs or team-building activities; resulted in higher employee satisfaction rates.
- Contributed to revenue growth with proactive identification of high-potential players for rewards program
- Contributed to revenue growth with proactive identification of high-potential players for rewards program enrollment.
- Promoted responsible gaming practices among staff and patrons, establishing a safe environment for all guests.
- Managed escalated customer complaints professionally, resulting in swift resolution and strengthened loyalty.
- Maintained compliance with gaming regulations, conducting regular audits and reporting any discrepancies immediately.
- Ensured smooth casino operations by supervising floor staff and maintaining open communication channels.
Slot Floor Supervisor
Cache Creek Casino Resort
06.2005 - 06.2012
- Optimized slot floor layout for enhanced guest experience, resulting in improved traffic flow and engagement.
- Spearheaded initiatives aimed at improving overall team morale such as recognition programs or team-building activities; resulted in higher employee satisfaction rates.
- Maximized machine uptime by coordinating closely with maintenance teams for timely repairs and servicing.
- Contributed to revenue growth with proactive identification of high-potential players for rewards program enrollment.
Deli Manager
Theresa Cody_ Cody's
07.2003 - 06.2005
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Store Manager
Togos Eatery
05.2000 - 06.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED - General Studies
Woodland High
Woodland, CA06.2002
Skills
- Promotions coordination
- Gaming regulations compliance
- Strong leadership
- Cash handling expertise
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Employee Supervision
- Team building
- Conflict Resolution
- Professionalism
Timeline
Slot Shift Manager
Cache Creek Casino Resort
08.2022 - Current
High Limit Slot Supervisor
Cache Creek Casino Resort
06.2012 - 08.2022
Slot Floor Supervisor
Cache Creek Casino Resort
06.2005 - 06.2012
Deli Manager
Theresa Cody_ Cody's
07.2003 - 06.2005
Store Manager
Togos Eatery
05.2000 - 06.2002
GED - General Studies
Woodland High
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