Kelsey Hearn
Colorado Springs,United States
Summary
Professional with proven experience in the pet products industry, skilled in product knowledge, customer service, and inventory management. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in all situations. Strong sales, communication, and problem-solving skills with a focus on delivering high-quality service and support.
Overview
5
5
years of professional experience
Work History
Pet Products Associate
PetSmart
Monument, CO
03.2024 - Current
- Cross-trained in multiple departments to provide comprehensive support across all aspects of the business when needed.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Contributed to a positive work environment through open communication and active participation in team meetings.
Internship
Falcon Heights Health and Rehabillitation
Colorado Springs, CO
01.2024 - 01.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Part-Time Shoe Lead
Kohls
Monument, CO
10.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Nanny/Housekeeper
Multiple Private Households
05.2021 - 08.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
Associate of Science -
Pikes Peak Community College
Colorado Springs, CO05-2026
Skills
- Patience and composure
- Cleanliness
- Pet care
- Animal behavior
- Product knowledge expertise
- Merchandising techniques
- Cash handling experience
- Animal care
- Cash handling
- Teamwork
- Friendly and helpful
- Customer service
Timeline
Pet Products Associate
PetSmart
03.2024 - Current
Internship
Falcon Heights Health and Rehabillitation
01.2024 - 01.2024
Part-Time Shoe Lead
Kohls
10.2022 - 12.2023
Nanny/Housekeeper
Multiple Private Households
05.2021 - 08.2023
Associate of Science -
Pikes Peak Community College