Kelsey Henderson
Catonsville
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
Work History
Sports Complex & Event Manager
Susan Fata | Towson University SECU Arena
04.2023 - Current
- Responded to inquiries from guests regarding hours of operation, events, or general information about facility.
- Provided assistance to disabled guests or those requiring special accommodations upon arrival at gates.
- Conducted regular walk-throughs of premises to ensure safety and security.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Monitored and controlled events that take place.
Street Team Member
Aloysius Butler & Clark
06.2025 - Current
- Represented the Delaware Office of Highway Safety at statewide pop-up events, promoting DUI awareness, pedestrian safety, heatstroke prevention, and overall highway safety.
- Engaged with hundreds of community members per shift, building trust and influencing positive behavior change through interactive conversations.
- Delivered persuasive, memorable messaging that encouraged safe driving and responsible decision-making, effectively “selling” the importance of highway safety.
- Executed event activations with professionalism and energy, ensuring a highly visible and engaging presence for the campaign.
Caterer
Jerry Edwards | Manor Tavern
05.2023 - 03.2025
- Styled plate presentation for visual appeal.
- Priced items after analyzing market, cooking labor and material costs.
- Onboarded new employees through mentoring and apprenticeship.
- Showed staff new cooking techniques and equipment operation.
Desk Assistant
Shelly Brouse | Med Chi Insurance Agency
06.2022 - 01.2023
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Updated database of contacts and resources for company-wide distribution.
- Developed and maintained filing systems to facilitate easy access to information.
- Assisted manager in all aspects of business operations.
Business Cleaner
John Henderson | Dobbin Auto Repair
01.2020 - 08.2022
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum to clean carpeted areas in offices, lobbies, and corridors.
- Vacuumed and shampooed carpets, upholstery, and other fabrics.
Receptionist
Jodi Gill | Patrick's Hair Salon
04.2021 - 09.2021
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed to specific offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained, and updated information in computer databases.
Education
High School Diploma -
Mount De Sales Academy
Catonsville, Maryland05.2022
Bachelor of Arts - Mass Communication And Marketing
Towson University
Towson, MD05.2026
Skills
- Customer Experience
- Email Correspondence
- Customer Relations
- Sales management
- Team Leadership
- Problem Solving
- Marketing
Language
English Native
City
Catonsville
State
Maryland
Zip
21228
Timeline
Street Team Member
Aloysius Butler & Clark
06.2025 - Current
Caterer
Jerry Edwards | Manor Tavern
05.2023 - 03.2025
Sports Complex & Event Manager
Susan Fata | Towson University SECU Arena
04.2023 - Current
Desk Assistant
Shelly Brouse | Med Chi Insurance Agency
06.2022 - 01.2023
Receptionist
Jodi Gill | Patrick's Hair Salon
04.2021 - 09.2021
Business Cleaner
John Henderson | Dobbin Auto Repair
01.2020 - 08.2022
High School Diploma -
Mount De Sales Academy
Bachelor of Arts - Mass Communication And Marketing
Towson University