- Hiking
- Kayaking
- Backpacking
- Yoga and Mindfulness Practices
- Drawing and Painting
- Interior Design
- Cooking
- DIY and Home Improvement
- Helping others through fundraisers and community events
Kelsey Hoffman
Rochester,MN
Summary
Dynamic property management professional with extensive experience overseeing multiple properties, dedicated to optimizing operations and enhancing tenant satisfaction. Proven ability to leverage strong communication and organizational skills to effectively manage maintenance, leasing, and financial responsibilities. A consistent track record of conflict resolution and maintaining high occupancy rates underscores a commitment to excellence in property management. Passionate about creating positive living environments that foster community engagement and tenant retention.
Overview
7
7
years of professional experience
Work History
Property Manager
Monarch Investment & Management Group
Saint Cloud, Minnesota
10.2024 - 05.2025
- Managed daily operations of residential properties, ensuring tenant satisfaction and effective communication.
- Oversaw tenant relations, ensuring prompt resolution of inquiries and concerns.
- Scheduled special projects and manged contracts with vendors to coordinate property maintenance effectively.
- Supported budget planning for property expenses and enhancements.
- Managed financial records, tracking rent collections, resident ledgers, past due collections and evictions.
- Facilitated smooth tenant transitions by working with assistant property manager preparing leases, addendums, and all leasing documents.
- Work with city and other organizations to ensure property remains up to code and in compliance with required policies.
- Prepared weekly and quarterly reports for Investors to ensure property goals are on track.
- Facilitated resident events and initiatives, promoting community engagement and tenant retention efforts.
- Trained and mentored junior staff in property management best practices, fostering a collaborative work environment.
- Analyzed market trends to adjust rental pricing strategies, optimizing revenue generation for properties managed.
Community Manager
INH Property Management
Saint Cloud, Minnesota
02.2018 - 10.2024
- Facilitated conflict resolution to foster a harmonious living environment among residents.
- Collected rent and various payments, maintaining comprehensive records of punctual and delinquent accounts.
- Developed strategies to enhance community engagement and participation.
- Managed multiple projects concurrently, ensuring adherence to deadlines.
- Achieved tenant satisfaction through unit showings, lease processing, and move-in coordination.
- Oversaw property repairs and enhancements in collaboration with maintenance personnel.
- Compiled reports analyzing website traffic, conversion rates, and other performance metrics.
- Recommended property improvements following thorough evaluations of existing conditions.
Education
Bachelor of Science - Social Work, Community Psychology
St. Cloud State University
St. Cloud, MN12-2012
Associate of Applied Science - General Studies
St. Cloud Technical College
St. Cloud, MN12-2007
Skills
- Managing property with a holistic approach
- Analyzing financial data and budget management
- Retaining exceptional occupancy rates and tenant retention through proactive management
- Resident relations and maintaining a safe and desirable community
- Team building through effective communication and gatherings
- Vendor coordination
- Property inspections
- Adaptable to new situations and experience with property acquisitions
- Software utilization including Yardi, CRM, RentCafe
Interests
Timeline
Property Manager
Monarch Investment & Management Group
10.2024 - 05.2025
Community Manager
INH Property Management
02.2018 - 10.2024
Associate of Applied Science - General Studies
St. Cloud Technical College
Bachelor of Science - Social Work, Community Psychology
St. Cloud State University