Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Horne

Summary

Store Manager with over 8+ years of customer service and sales, retail merchandising, operations, and social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently hit targets for engagement, acquisition and retention.

Overview

4
4
years of professional experience

Work History

Trade Assistant/Interior Designer

Arhaus Web Team
05.2022 - Current
  • Manage and oversee all tasks for trade Orders
  • Maintain relationships and advise promotional opportunities for Designers.
  • Coordinate with other departments to oversee processing on special projects
  • Offer and help with design options from Arhaus products
  • Create custom product configurations from floor plans or given dimensions.

General Manager

Appalachian Outfitters
04.2021 - 04.2022
  • Oversees day to day operation of the sales floor
  • Keeps staff engaged and focused on providing exceptional customer service and ensures that the sales floor is clean, organized, and well stocked
  • Responsibilities include hiring and training employees, overseeing social media posting and outreach, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems from internal and external positions.

Guest Experience Manager

Studio Wish Salon
07.2020 - 03.2021
  • Running all aspects of the front of house like, scheduling, phone calls, and checking in and out guests
  • Handing all ordering of products for retail and back of house
  • Researching new prospective vendors and classes for furthering education
  • Paying and managing salon bills and banking
  • Planning salon events and activities and overseeing all marketing activity including social media accounts.

Sales and Product knowledge Manager

Michael Kors
10.2019 - 05.2020
  • Opening and closing store to brand standards Achieve personal and store sales goals, and to develop lasting client relationships
  • To provide staff supervision and guidance, complying with all company policies, procedures and directives
  • To ensure the highest level of customer service standards are maintained at all times
  • Know and wear trends, assisting with scheduling and additional duties if the store manager is not present.
  • Adapted to fully remote work for brand networking and monitoring during shut down

Education

Social Media Management-Online

Academy of Art University
San Francisco, CA
03.2024

Stow- Munroe Falls High School
Stow, OH
2013

Kent Roosevelt High School
Kent, OH
2013

Skills

  • Google docs, Microsoft applications, Trello, inventory, organization, pricing, displays and merchandising, trends, advertisement, hiring, product knowledge, sales goals, , training, team building, Progress Monitoring, Online Presence Monitoring, Brand Development and Awareness, Social Ad Campaigns, flexibility, attention to detail, communication, prioritizing, goal oriented, leadership,

Timeline

Trade Assistant/Interior Designer

Arhaus Web Team
05.2022 - Current

General Manager

Appalachian Outfitters
04.2021 - 04.2022

Guest Experience Manager

Studio Wish Salon
07.2020 - 03.2021

Sales and Product knowledge Manager

Michael Kors
10.2019 - 05.2020

Social Media Management-Online

Academy of Art University

Stow- Munroe Falls High School

Kent Roosevelt High School

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Kelsey Horne