Kelsey Iglesias
Joplin,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused worker with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
11
11
years of professional experience
Work History
Bank Teller
Community Bank & Trust
05.2021 - 02.2024
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Department Manager
McDonald’s - Nichols Management
08.2013 - 05.2021
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and customer confidence.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Defined clear targets and objectives and communicated to other team members.
Production Technician
Powershades
02.2024 - Current
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Collaborated with engineering team to troubleshoot and resolve technical issues, minimizing disruption to production.
- Coordinated with quality assurance team to identify and rectify defects early in production cycle.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Education
High School Diploma -
Abeka Academy
Pensacola, FLCrowder College
Webb City, MOSkills
- Order delivery practices
- Staff scheduling
- Inventory control and record keeping
- Conflict resolution techniques
- Sorting and filing
- Data entry
- Verbal and written communication
- Time management
- Reliable and responsible
- Attention to detail
- Regulatory compliance
- Discrepancy resolution
Timeline
Production Technician
Powershades
02.2024 - Current
Bank Teller
Community Bank & Trust
05.2021 - 02.2024
Department Manager
McDonald’s - Nichols Management
08.2013 - 05.2021
High School Diploma -
Abeka Academy
Crowder College
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