Drake Rudolph
Head Teller
Muscatine,IA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Community Bank & Trust
Muscatine, IA
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
Correctional Officer
Muscatine County Jail
Muscatine, IA
01.2022 - 09.2022
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Completed intake paperwork, fingerprints and searches.
Teller Supervisor
CBI Bank & Trust
Muscatine, IA
02.2021 - 01.2022
- Assisted customers with setting up or closing accounts, completing credit card applications and signing up for new services.
- Counted cash drawers and made bank deposits.
- Evaluated customer lifestyle to counsel customers on best products and services.
- Examined tellers' reports of daily transactions for accuracy.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
Entry-Level Manager
Culver's
Muscatine, IA
11.2020 - 02.2021
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
Service Manager
Hy-Vee
Muscatine, IA
03.2018 - 10.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Tightened security around store to reduce shrink and alleviate theft.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Attended to customer complaints and processed product return or replacement requests.
Education
High School Diploma -
Muscatine High School
Muscatine, IA 08.2016 - 06.2020
Associate of Arts - Criminal Justice
Muscatine Community College
Muscatine, IA 08.2020 - Current
Associate of Arts - Emergency Medical Services
Muscatine Community College
Muscatine, IA 08.2020 - Current
Associate of Arts - Business Transfer
Muscatine Community College
Muscatine, IA 08.2020 - Current
Skills
Report preparation
Complaint resolution
Sales expertise
Consumer banking
Relationship building and management
Cash Handling
Training and Development
Teamwork and Collaboration
Flexible and Adaptable
Critical Thinking
Good Telephone Etiquette
Staff Management
Timeline
Customer Service Representative
Community Bank & Trust
10.2022 - Current
Correctional Officer
Muscatine County Jail
01.2022 - 09.2022
Teller Supervisor
CBI Bank & Trust
02.2021 - 01.2022
Entry-Level Manager
Culver's
11.2020 - 02.2021
Associate of Arts - Criminal Justice
Muscatine Community College
08.2020 - Current
Associate of Arts - Emergency Medical Services
Muscatine Community College
08.2020 - Current
Associate of Arts - Business Transfer
Muscatine Community College
08.2020 - Current
Service Manager
Hy-Vee
03.2018 - 10.2020
High School Diploma -
Muscatine High School
08.2016 - 06.2020