Kelsey Johnson
Litchfield Park,AZ
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
3
3
years of professional experience
Work History
Waitress
Booty's Wings Burgers & Beer
Goodyear, AZ
05.2021 - Current
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
BBA - Business in Technology Solutions
Arizona State University
Tempe, AZ05-2026
Associate of Applied Science - Business
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05-2024
Skills
- Customer Service
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Complaint resolution
- Serving expertise
- Point of Sale (POS) system operations
- Upselling techniques
Timeline
Waitress
Booty's Wings Burgers & Beer
05.2021 - Current
BBA - Business in Technology Solutions
Arizona State University
Associate of Applied Science - Business
Maricopa Community Colleges - Estrella Mountain Community College
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