Kelsey Jones
Saint Johns
Summary
Dynamic professional with over 10 years of combined experience in customer service and healthcare, showcasing exceptional communication skills and a strong commitment to reliability and hard work. Known for a proactive approach and unwavering determination to see tasks through to completion, consistently delivering results in fast-paced environments. Focused and goal-oriented, dedicated to providing outstanding service and support to clients and colleagues. An ideal candidate for organizations seeking a motivated team player who thrives on challenges and drives success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
09.2019 - Current
- I am a Certified Hemodialysis Technician and have been for about 4 years
- I do vitals on patient, catheter care and also cannulate patients and run them for their treatments
- I am a preceptor and expert cannulater.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Monitored patient vital signs, lab results and other indicators of health.
CNA - Certified Nursing Assistant
Dimondale Nursing Center
05.2019 - 09.2019
- Direct patient Care
- Infection Control
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer service
Charlie’s Bar and Grill
12.2018 - 05.2019
- I was a server, I would greet people, take their orders and put them into the kiosk
- I would deliver the orders to the customers and make sure every need was met., handling cash and running my own shifts
- Prep, placing orders and being a leader.
CNA - Certified Nursing Assistant
Ingham County Medical Care Facility
08.2018 - 01.2019
- Direct patient care
- Vital signs and blood sugars.
CNA - Certified Nursing Assistant
Eaton County Health & Rehabilitation Services
10.2017 - 08.2018
- I worked as a CNA here, which required me to take care of the residents by bathing, grooming, feeding, clothing and toilets by them
- I also took vital signs on my residents and acquired blood sugars too.
Burger King manager
Burger King
05.2014 - 10.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Saint John’s High School
Saint Johns, MI05.2015
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT05-2029
Skills
- Customer Service Skills (3 years)
- Management (1 year)
- Certified Nursing Assistant (2 years)
- CNA
- Vital signs
- Customer service
- Patient care
- Phlebotomy
- Venipuncture
- Medical office experience
- Clinic
- Computer skills
- Medical terminology
- Specimen collection / processing
- Organizational skills
- FDA regulations
- Vascular Access care
- Blood pressure monitoring
- Dialysis machine operation
- Patient monitoring
- Patient scheduling
- Direct patient care
- Strong work ethic
Certification
Certified Nursing Assistant (CNA) November 2017 to November 2019 food handler certificate
CCHT(Certified Hemodialysis Technician) July 2021 to Present
Timeline
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
09.2019 - Current
CNA - Certified Nursing Assistant
Dimondale Nursing Center
05.2019 - 09.2019
Customer service
Charlie’s Bar and Grill
12.2018 - 05.2019
CNA - Certified Nursing Assistant
Ingham County Medical Care Facility
08.2018 - 01.2019
CNA - Certified Nursing Assistant
Eaton County Health & Rehabilitation Services
10.2017 - 08.2018
Burger King manager
Burger King
05.2014 - 10.2017
High School Diploma -
Saint John’s High School
Bachelor of Science - Healthcare Administration
Western Governors University
CARE award
In 2025, I was nominated for a CARE award through Fresenius Medical Care for all my hard work and dedication after being with the company about 5 years at that time. This is where patients and co workers can nominate someone who they feel deserves to be recognized for all they do for the company. There are only 250 people in the entire nation who get chosen and I was one of those candidates. We received and all expense paid trip to Las Vegas to a conference for four days to get to meet the others who were nominated and attended many different lectures and hear other people experiences with this company.