Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kelsey Kellner

Nashville,TN

Summary

Proven leader and dependable team manager, excelled at Journeys Shoe Store by consistently meeting sales targets and enhancing customer loyalty through exceptional service. Skilled in store operations and customer service. Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales.

Overview

5
5
years of professional experience

Work History

Sales Lead Keyholder

Journeys Shoe Store
02.2024 - Current
  • Completed store opening and closing procedures.
  • Opened inventory boxes.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Event Services Assistant

Belmont University
08.2022 - Current
  • Assisted with activity setup and breakdown.
  • Followed safety procedures and maintained safe work environment.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Set up promotional displays and equipment for special events and activities.

Co-Manager

Journeys Shoe Store
05.2024 - 08.2024
  • Approved regular payroll submissions for employees.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cashier

Lee's Famous Recipe Chicken
02.2020 - 08.2023
  • Operated cash register for cash, check, and credit card transactions.
  • Welcomed customers and helped determine their needs.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Education

Bachelor's - Music Business

Belmont University
Nashville, TN
05-2026

Skills

  • Customer Service
  • Store operations
  • Strong leadership
  • Team Management
  • Opening and closing coordination
  • Store maintenance
  • Task Delegation
  • Reliability
  • Dependability

Interests

* Coffee

* Concerts

* Poetry

* Photography

Timeline

Co-Manager

Journeys Shoe Store
05.2024 - 08.2024

Sales Lead Keyholder

Journeys Shoe Store
02.2024 - Current

Event Services Assistant

Belmont University
08.2022 - Current

Cashier

Lee's Famous Recipe Chicken
02.2020 - 08.2023

Bachelor's - Music Business

Belmont University

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Kelsey Kellner