Kelsey Kirby
Cassatt,SC
Summary
Skilled Automotive Technician and Service Advisor with a proven track record at Cartown Kia of Florence, enhancing customer satisfaction and loyalty through expert vehicle diagnostics and maintenance. Demonstrated excellence in complaint handling and customer relations, alongside adeptness in warranty processing and automotive terminology. Achieved significant productivity improvements as an Automotive Foreman, ensuring high-quality repairs and fostering strong customer trust.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Technician
Cartown Kia Florence
02.2023 - Current
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Automotive Service Advisor
Cartown Kia Florence
02.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Automotive Foreman
ALM Hyundai of Florence
04.2020 - 02.2023
- Increased overall productivity with effective delegation, clear communication, and thorough training for team members.
- Implemented quality control measures to maintain high standards of workmanship and consistently exceed customer expectations.
- Established strong relationships with customers through honest communication about repair needs, timelines, and costs that built trust and loyalty.
- Enhanced customer satisfaction by providing timely and accurate diagnoses of vehicle issues and delivering high-quality repairs.
- Coordinated closely with other departments within the dealership or repair center to ensure customers received comprehensive care throughout their visit experience from start to finish.
Assistant Preschool Teacher
First Presbyterian Child Development Center
08.2015 - 04.2020
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
Education
Associate of Applied Science - Automotive Technology
Florence-Darlington Technical College
Florence, SC08-2020
Skills
- Complaint handling
- Documentation
- Customer relations
- Customer satisfaction
- Vehicle inspection
- Work order management
- Appointment scheduling
- Estimating costs
- Warranty processing
- Automotive terminology
Certification
Snap-On Multimeter Certification
Section 609 EPA Certification
Snap-On Verus Edge Labscope Certification
Professional Level Certified Kia Technician
Timeline
Automotive Technician
Cartown Kia Florence
02.2023 - Current
Automotive Service Advisor
Cartown Kia Florence
02.2023 - Current
Automotive Foreman
ALM Hyundai of Florence
04.2020 - 02.2023
Assistant Preschool Teacher
First Presbyterian Child Development Center
08.2015 - 04.2020
Snap-On Multimeter Certification
Section 609 EPA Certification
Snap-On Verus Edge Labscope Certification
Professional Level Certified Kia Technician
Associate of Applied Science - Automotive Technology
Florence-Darlington Technical College
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