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Kelsey LaVilla
Acworth,GA
Work Preference
Summary
Engaging service professional with experience in high-volume environments. Promotes meaningful connections with clients while providing accurate information on current deals and promotions. Maintains organized workspaces and delivers calm, helpful service to support daily operations while prioritizing teamwork and workspace morale.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Social Marketing
Remote
02.2021 - Current
- Guided customers through billing procedures, processed payments, and assisted with payment option setup.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Handled social media messages and comment replies, ensuring timely and effective communication.
- Promptly answered client inquiries for Social Marketing campaigns through chat.
- Informed players about ongoing promotions and giveaways.
- Supervised junior team members while upholding company standards and values.
Server
Sixes Tavern
Cartersville, GA
09.2018 - 02.2020
- Greet and seat the guest.
- Take and enter orders into computers for dine in and take out orders.
- Restocked condiments and ensured tables were clean for guests. tables and condiments before, during and after shift.
- Stocked shelves and maintained cleanliness to ensure a welcoming atmosphere for guests.
- Take action to correct any problems that may arise.
- Answer phones, and provide the information requested.
Server
Reveille Cafe
Acworth, GA
11.2017 - 01.2019
- Provided exceptional service to a high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender
Mulligans
Marietta, GA
03.2018 - 07.2018
- Crafted specialty drinks tailored to customer preferences, ensuring satisfaction.
- Engaged guests to build relationships, fostering a close-knit, fun atmosphere.
- Checked cash drawer for accuracy before and after each shift.
- Answered phones and provided requested information to enhance guest experience.
- Performed all closing duties, including securing premises by locking doors and setting the alarm.
Barista/ Bartender/ Server
Diner Bakery Company
Kennesaw, GA
06.2016 - 11.2017
- Managed morning rush of customers, ensuring friendly service and efficient order processing.
- Set up workstations to enhance efficiency and streamline service during peak hours. efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on food handling safety standards, reinforcing company policies and promoting a safe work environment.
- Replenished bar items when stock was running low.
- Operated the cash register and handled customer payments.
- Answered phones and provided requested information.
Sales Associate
Famous Footwear
Acworth, GA
12.2015 - 06.2016
- Assisted customers in locating merchandise and addressing style inquiries to enhance shopping experience.
- Provided fitting expertise to customers of all ages, improving customer satisfaction and engagement.
- Restocked merchandise on sales floor to ensure availability and presentation.
- Operated cash registers and ensured deposits were completed with accuracy.
- Received shipment with accuracy.
Office Assistant
Center for Student Success, GCSU Advising
Milledgeville, GA
01.2014 - 01.2015
- Welcomed students and visitors at Student Success advising office, fostering a positive environment.
- Scheduled students' advising appointments.
- Directing students to their proper advisor.
- Answered phones, created labels, and organized files to streamline office operations.
- Prepared and mailed information to student body, ensuring timely communication of important updates.
- Deliver messages and packages across campus.
Assistant Manager
Stride Rite
Kennesaw, GA
01.2012 - 01.2015
- Consistently surpassed sales quota each month with exceptional customer service.
- Provided supervision over the store in absence of the Store Manager.
- Assisted customers with the location of merchandise and style questions.
- Provided fitting expertise services to children of 13 years or younger.
- Trained and operated on computer software for store merchandise
- Operated cash registers and ensured deposits were securely placed.
- Handled large sums of money during transactions, ensuring accuracy and security.
- Received and shipped merchandise as needed along with replenishing merchandise.
- Open and Closed Store.
Hostess
Henry's Louisiana Grill
Acworth, GA
05.2011 - 09.2011
- Managed customer reservation system, ensuring accurate bookings and optimizing table turnover
- Greeting and seating customers
- Answering the phone, and any customer questions
- Taking and preparing to-go orders
- Bussed tables and assisted servers to maintain service flow during peak hours.
Education
High School Diploma -
Harrison High School
Kennesaw, GA01-2013
Some College (No Degree) - Management Major, with Psychology Minor
Georgia College And State University
Milledgeville, GASkills
- Strong communicator
- Positive and professional
- Team collaboration
- Multi-tasking
- Payment processing
- Customer relationship management
- Organized and efficient
- Problem resolution
- Junior team supervision
Affiliations
- Kid's Team, Crosspoint City Church- Acworth, June 2026- Present.
- Precept Leader, Lost Mountain Baptist- Dallas, 2025-Present.
- Jiu-Jitsu, Campeao- Acworth July 2026-Present.
Timeline
Customer Service Representative
Social Marketing
02.2021 - Current
Server
Sixes Tavern
09.2018 - 02.2020
Bartender
Mulligans
03.2018 - 07.2018
Server
Reveille Cafe
11.2017 - 01.2019
Barista/ Bartender/ Server
Diner Bakery Company
06.2016 - 11.2017
Sales Associate
Famous Footwear
12.2015 - 06.2016
Office Assistant
Center for Student Success, GCSU Advising
01.2014 - 01.2015
Assistant Manager
Stride Rite
01.2012 - 01.2015
Hostess
Henry's Louisiana Grill
05.2011 - 09.2011
High School Diploma -
Harrison High School
Some College (No Degree) - Management Major, with Psychology Minor
Georgia College And State University