Kelsey Lim
Lexington,KY
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Panera Bread
Lexington, KY
01.2023 - Current
- Assisted in managing daily operations and workflow at high-volume bakery-cafe.
- Trained and mentored staff on service standards and product knowledge.
- Implemented inventory management practices to ensure product availability.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Supported marketing initiatives by promoting seasonal menu items to customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
General Manager
Panda Express
Lexington, KY
02.2021 - 12.2022
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
Shift Leader
Dicks Sporting Goods
Lexington, KY
05.2018 - 02.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
Able To Proctor Food Handler Permits Through Serv Safe -
Serv Safe Manager
10.2021
Completed Forum -
Landmark Forum
05.2021
High School Diploma -
Madison Central High School
Richmond, KY05.2018
Skills
- Staff scheduling
- Employee training
- Customer service
- Team building
- Data analysis
- Customer relations
- Policy enforcement
- Operations management
- Succession planning
- Goal setting
Timeline
Assistant Store Manager
Panera Bread
01.2023 - Current
General Manager
Panda Express
02.2021 - 12.2022
Shift Leader
Dicks Sporting Goods
05.2018 - 02.2021
Able To Proctor Food Handler Permits Through Serv Safe -
Serv Safe Manager
Completed Forum -
Landmark Forum
High School Diploma -
Madison Central High School