Hi, I’m
Kelsey Lowe
Boise,ID
Summary
A customer facing representative eager and willing to connect with customers, clients, and peers. Experienced in multiple service platforms and adapts quickly to business/customer needs in fast paced environments. Empathetic and compassionate to establish and maintain customer base and relationships. Attentive to procedures/policies to effectively and efficiently produce positive work flows. Actively listens and is inquisitive upon receiving constructive feedback. Applies feedback in a timely manner to ensure positive, personal and professional development.
Overview
13
years of professional experience
Work History
Majestic Tree CareMeridian, ID
Office Manager
01.2023 - 07.2024
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Fred Meyer
Cheese Monger
01.2022 - 10.2022
Job overview
- Conceptualize case layouts and display placements
- Specialize in product knowledge
- Daily production lists (what to cut and put in display cases, daily cleaning, putting away orders as needed, misc)
- Recommend products and offer sampling to customers
- Create platters and trays for convenience
- Daily product tasting and discussion.
Fred Meyer
Front End
10.2019 - 01.2022
Job overview
- Cashier duties included stocking supplies, ringing up customers orders, making price adjustments, coupon handling, security tag removal, de-escalation techniques used, make-it-right process (offer alternate options and empathize to address/find solution to customers problems)
- Self checkout attendant: monitor/service up to 12 bots at once, daily money management, utilize best practices to connect and establish positive customer experience
- Customer Service Desk: cashing checks/money orders, fish and game licenses, lottery purchases/cashouts, money transfers via Western Union, customer assistance and store navigation, actively confere with different departments, overhead announcements
- PIC duties: run breaks and lunches for employees, handling overrides and customer complaints, covering shifts, reviewing schedules.
Fred Meyer
Nutrition Assistant
08.2019 - 10.2019
Job overview
- Responsible for placing inventory orders
- Stocked shelves with First In First Out (FIFO) system
- Created floor plans for new products
- Put together new displays every week for ad changes.
Wells Fargo Bank
Premier Banker
11.2017 - 08.2018
Job overview
- Utilize the Virtual Library(banks policies/procedures/work processes) to resolve account/card/mobile banking issues
- Understand/clarify multiple types of banking statements and preferences to assist/explain the breakdown of monthly cycles of customers accounts
- Link/Delink accounts in regards to clients Portfolio Packages to ensure correct statement reporting
- Extensive product knowledge(different account types/credit and loan products/card linkage) and efficient navigation of Virtual Library to properly service high-end($25K+) accounts
Wells Fargo Bank
Consumer Banking
06.2016 - 10.2017
Job overview
- Maintain quality assurance and customer satisfaction while seeking ways to improve customer experience
- Provide exceptional customer service and ensure they received correct information in regards to their accounts
- Efficiently do adherence/exceptions reports(time utilization/productivity) for my team for personal development
- Floor support for the team: assist bankers in navigation and problem resolution, provide constructive feedback, coach on productivity and efficiency
- Explain best practices to customers to help them better manage their account and use the tools we offer to help them manage their funds and other various accounts
- Onboard new customers about the services that Wells Fargo offers to help ensure they are set up for success with new accounts.
Domino's Pizza
Management
09.2015 - 06.2019
Job overview
- Responsible for making schedules for business needs and working around employee's availability
- Organized inventory calculations and product orders placed (3xs weekly) to account for sales volumes
- Proactively complying with franchisee and corporate rules and regulations as well as making sure they are enforced throughout the team
- Consistent knowledge in weekly/monthly sales volumes
- Proficient knowledge of products to cross-sell and recommend
- Attaining a positive customer base
- Excellent communication skills with both team members and customers
- Satisfactory cash handling and processing of credit card transactions
- Rotating and dating first and incoming inventory.
Domino's Pizza
Customer Service Specialist
05.2011 - 09.2015
Job overview
- Answering phone calls and placing orders for customers
- Diligently multitask (answer phones, tend ovens, make orders, cleaning, stocking production line) in a fast paced environment
- Training new hires on their responsibilities and duties
- Flexibility with scheduling and taking over different responsibilities
- Delivering orders to customers in an efficient and timely manner.
Education
Lewis~Clark State College
General Studies
University Overview
Caldwell High School
Diploma
University Overview
Skills
- Management
- Customer Service
- Performance Oriented
- Attention to detail
- Adaptability
- Collaboration
- Conflict Resolution
- Interpersonal Communication
- Strategic Planning
- Problem Solving
Timeline
Office Manager
Majestic Tree Care
01.2023 - 07.2024
Cheese Monger
Fred Meyer
01.2022 - 10.2022
Front End
Fred Meyer
10.2019 - 01.2022
Nutrition Assistant
Fred Meyer
08.2019 - 10.2019
Premier Banker
Wells Fargo Bank
11.2017 - 08.2018
Consumer Banking
Wells Fargo Bank
06.2016 - 10.2017
Management
Domino's Pizza
09.2015 - 06.2019
Customer Service Specialist
Domino's Pizza
05.2011 - 09.2015
Lewis~Clark State College
General Studies
Caldwell High School
Diploma
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