Efficient Senior Certified Pharmacy Technician with six years of experience and extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.
● Quickly and efficiently processed prescription denial and cancellation requests sent in by doctors to enhance patient care
● Independently monitored coworkers' performance as an RPh checker to avoid errors and ensure correctness and completeness
● Collaborated with a 25-person prescription denials team to continuously improve patient care outcomes
● Assisted pharmacist to ensure health and safety of their patients by dispensing and labeling prescriptions, managing inventory, and billing insurance.
● Collaborated with colleagues within the company to establish a set up for COVID vaccine clinics at long term care facilities throughout the state
● Coached new employees to provide them with the necessary resources and skills to become a successful pharmacy technician