Kelsey McCombs

Proposal Generator:

• Designed solar system layouts using satellite imagery
• Communicated with Sales Representatives
• Calculated customer usage and saving

Quality Assurance Agent:

• Double-checked proposals and made corrections if necessary
• Wrote revision notes for the rejected proposals
• Aided in performance reviews

Document Support Agent:

• Answered phone calls and emails
• Investigated errors
• Personalized legal contracts between companies and customers
• Hosted individual meetings with company owners

Document Support Supervisor:

• Handled escalated issues
• Constantly discovered new ways to improve our website and workflow
• Main form of communication between departments and executives
• Resolved complex technical issues across several systems
• Conducted performance reviews after auditing calls and emails
• Created training material and compiled statistics
• Interviewed, hired, and trained new employees

Once promoted to Manager I:

• Oversaw workers while operating the workflow
• De-escalated angry customers
• Counted inventory and earnings every night

Sales Associate:

• Worked with the cash register
• Assisted customers
• Calculated inventory