Silvija Ribarska
Gevgelija
Summary
A versatile professional with experience in customer service, sales, and healthcare. Skilled in communication, client engagement, and problem-solving. Proven track record in managing client relationships, resolving inquiries, and delivering personalized service. A proactive and dedicated professional with strong organizational and multitasking abilities. Passionate about continuous learning and providing exceptional customer experiences across industries.
Overview
5
5
years of professional experience
Work History
Customer Support Agent
Trifecta Support
06.2023 - Current
- Managing customer inquiries, issues and feedback through Zendesk ticketing system
- Respond to customer inquiries with professionalism and a commitment to first-contact resolution
- Collaborate with cross-functional teams to address complex customer issues
- Resolving billing-related support tickets and calls, ensuring effective solutions
- Inform customers about the features and functionalities
- Follow up customers to ensure any technical issues are resolved
Presales Executive
Data Giant
02.2023 - 04.2023
- Initiating client communication to provide status updates on their requests
- Assessing client eligibility in accordance with the organization's criteria
- Conducting accurate and comprehensive data entry for each telephonic interaction
Sales & Marketing Representative
Lioned Group
02.2022 - 12.2022
- Negotiating with prospective international clients and closing sales opportunities
- Reaching out to current and potential clients regularly via phone and email to maintain and strengthen long-term relationships and ensure customer satisfaction
- Focusing on the opportunity to grow the business through maintain a consistent customer base and taking up to 150 calls per day
- Monitoring and keeping track of clients feedback and requests in the CRM
- Understanding the wants and needs of individual clients and providing personalized experience that will keep clients coming back for more or recommending out services to others
Customer Support Representative
Freelance
04.2021 - 12.2021
- Resolving incoming calls and emails and ensuring that all customers' issues are addressed and resolved to competition
Receptionist & Physiotherapist
Hotel Aleksandar Palace
07.2021 - 11.2021
- First point of contact for clients in the fitness centre
- Answering calls, replying to emails, providing customers with information about the services for the gym, massages, indoor pool
- Problem solving in case of disputes, escalation if needed
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assessed clients needs and tailored treatments to promote relaxation, pain relief and overall well-being
Physiotherapist
Eskulap, Center for Pain Management
06.2020 - 06.2021
- Experience with physical therapy such as medical massages, corrective massages and stretching exercises depending on the needs of patients
- Communication with patients and scheduling appointments for massages
Education
Physiotherapeutic Technician -
SSOU "Dimitrija Chupovski"
Veles, North Macedonia06-2019
Skills
- Energetic
- Enthusiastic
- Organized
- Dedicated
- Responsible
- Communicative
- Patient
- Flexible
- Ambitious
- Team-player
- Service-oriented
- Multitasking
- Outbound phone calls
- Computer skills
- Windows
- Android
- IOS
- Word
- Excel
- PowerPoint
- Google Documents
- Zoho
- CRM system
- Desire to learn
- Professional development
- Personal development
Languages
English
Macedonian
Timeline
Customer Support Agent
Trifecta Support
06.2023 - Current
Presales Executive
Data Giant
02.2023 - 04.2023
Sales & Marketing Representative
Lioned Group
02.2022 - 12.2022
Receptionist & Physiotherapist
Hotel Aleksandar Palace
07.2021 - 11.2021
Customer Support Representative
Freelance
04.2021 - 12.2021
Physiotherapist
Eskulap, Center for Pain Management
06.2020 - 06.2021
Physiotherapeutic Technician -
SSOU "Dimitrija Chupovski"
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