Kelsey McCoy
Dorr
Summary
Medical Assistant with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Skilled in building trust and rapport with patients to enhance their healthcare experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property & Casualty Licensed Agent
Farmers Insurance Company
Caledonia
11.2017 - 02.2022
- Managed insurance policies as licensed agent.
- Upsell plan to suit customer demands.
- Evaluate policies and propose adjustments to improve procedure
Anesthesia Technician
Spectrum Health Hospital
Grand Rapids
06.2017 - 11.2017
- Executed consistent safety evaluations of anesthesia machines and supplementary medical devices in OR suite.
- Diagnosed and addressed technical challenges involving anesthesia delivery systems upon emergence.
- Coordinated with nursing staff to maintain optimal patient comfort throughout surgical process.
Registered Medical Assistant
Metro Health University Of Michigan Health
Wyoming
07.2011 - 06.2017
- Performed injections in accordance with protocols established by physician or nurse practitioner.
- Gathered specimens for laboratory analysis following established protocols.
- Facilitated physicians during exams, treatments, and procedures.
- Facilitated patient assessments, detailing vital signs and medical history documentation.
Extern
Standale Family Physician's
Standale
02.2011 - 07.2011
Education
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
Grand Rapids, MI07-2011
Some College (No Degree) - General Education
Grand Rapids Community College
Grand Rapids, MISkills
- Policy management
- Customer service
- Risk assessment
- Insurance underwriting and claims processing
- Sales strategies
- Patient care
- Clinical procedures
- Medical terminology
- Electronic health records management
- Vital signs monitoring
- Team collaboration
- Communication skills
- Time management
- Problem solving
Certification
- BLS certified valid through 2027
References
References available upon request.
Timeline
Property & Casualty Licensed Agent
Farmers Insurance Company
11.2017 - 02.2022
Anesthesia Technician
Spectrum Health Hospital
06.2017 - 11.2017
Registered Medical Assistant
Metro Health University Of Michigan Health
07.2011 - 06.2017
Extern
Standale Family Physician's
02.2011 - 07.2011
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
Some College (No Degree) - General Education
Grand Rapids Community College
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