Sarah Szydlowski
Summary
Produces excellent organizational skills with a strong diligence to detail. Exceptional goal-oriented individual with 20 years customer service experience. Experienced in escalated customer calls.
Insightful Insurance Sales Agent bringing 5 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
21
21
years of professional experience
Work History
Licensed Sales Producer-Property & Casualty
Allstate
10.2018 - Current
- Established frontline communication with customer, insurance agents and multiple vendors
- Resolved troubleshooting hardware and software issues within the office and communicate with IT
- Guided and recommended customers through getting the right policy for them, building relationships with longstanding customers.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
Internet Sales Associate/Manager
Nissan Of St. Charles
01.2014 - 07.2018
- Managed all internet leads and responsible for updating the website with current dealer specials and promotions
- Managed up to 8 sales Reps
- Top internet sales representative consistently each month with an average of 40-50 sales a month
- Exceptional product knowledge specialist-used to assess clients best fit.
- Managed customer service inquiries and complaints for customer satisfaction.
Internet Sales Associate
Biggers Chevy
01.2014 - 06.2014
- Earned the ability to structure/negotiate deals autonomously, resulting in faster customer output and higher customer satisfaction
- Scheduled sales appointments for new prospects and current lease customers using Reynolds & Reynolds CRM.
- Corresponded with online customers to address questions or complaints about products.
Administrative Support/Dispatch
Service Pallet, LLC
01.2013 - 01.2014
- Shipped/Received 100 orders a day in Peco Pallets, along with arrival/departure times of trucks
- Coordinated daily bookings with drivers
- Entering timely accurate information on 10 excel spreadsheets a day
- Managing paperwork, phone calls, orders, shipping discrepancies for Peco account.
- Received and reviewed incoming mail and email and responded or routed to appropriate staff to handle personally.
Reception/Customer Service
Service Pallet, LLC
01.2012 - 06.2013
- Answered and routed up to 100 calls a day
- Scheduling all inbound/outbound loads
- Entered up to 50 purchase orders a day
- Assisted 5 sales reps with orders, quotes, pricing adjustments.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Night Watchmen
Barb City Manor
01.2012 - 12.2012
- Ensure elderly residents' safety through night hours
- Hourly check of doors to building and surrounding areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Caregiver
Marian E. Larson
01.2010 - 01.2011
- Performed housekeeping duties such as cooking, cleaning, running errands
- Assisted with ADL's, Assisted with meals, medicine, doctor, and rehab appointments.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Advanced Service Specialist
Fiserv., Aurora, IL
01.2008 - 01.2010
- Assisted over 300 different financial institutions with system navigation and bill payment processes
- Performed tedious payment investigations for claims that have been escalated
- Demonstrated above average critical thinking skills
- Maintained performance expectations while working multi-channels, which includes BOFA/Web phones, BOFA/Genesis claims, merchant support, PAL and assist line
- Assisted management with side-by-side training and shadowing of new hires as a subject matter expert.
Customer Care Associate
Fiserv., Aurora, IL
01.2005 - 01.2008
- Interacted with payees to investigate and resolve over 500 missing and/or mis-applied payments a week
- Demonstrated following strict banking procedures for documentation and customer service
- Answer up to 80 phone calls a day with an average handle time of 400 seconds per call
- Produced a high quality/high efficiency picture of performance.
Customer Service Representative
ANDERSEN LOGISTICS, West Chicago, IL
01.2003 - 01.2005
- Received and responded to 300 calls per week
- Trained in window and door specifications and regulations, entered orders, and worked with sales representatives and consumers to resolve issues regarding delivery and product defects
- Assumed responsibility for servicing all needs of a high-volume independent supplier
- Assigned to re-establish a positive relationship and support all service needs of a valued supplier.
Education
Waubonsee Community College
Kishwaukee Community College
DeKalb High School
Skills
- Insurance Sales Expertise
- Team Training and Development
- Client Retention
- New Business Generation
- Client Service
- New Agent Training
- Insurance Product Expertise
- Client Needs Analysis
- Customer Billing
- Document Control
- Policy Management
Timeline
Licensed Sales Producer-Property & Casualty
Allstate
10.2018 - Current
Internet Sales Associate/Manager
Nissan Of St. Charles
01.2014 - 07.2018
Internet Sales Associate
Biggers Chevy
01.2014 - 06.2014
Administrative Support/Dispatch
Service Pallet, LLC
01.2013 - 01.2014
Reception/Customer Service
Service Pallet, LLC
01.2012 - 06.2013
Night Watchmen
Barb City Manor
01.2012 - 12.2012
Caregiver
Marian E. Larson
01.2010 - 01.2011
Advanced Service Specialist
Fiserv., Aurora, IL
01.2008 - 01.2010
Customer Care Associate
Fiserv., Aurora, IL
01.2005 - 01.2008
Customer Service Representative
ANDERSEN LOGISTICS, West Chicago, IL
01.2003 - 01.2005
Waubonsee Community College
Kishwaukee Community College
DeKalb High School
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