Kelsey McKercher
Winter Garden,FL
Summary
To contribute to the creation of magical guest experiences at Disney by leveraging my extensive background in customer service, theater performance, and guest relations. I aim to enhance guest satisfaction and create lasting memories through effective communication, empathy, and a strong dedication to service excellence.
Overview
6
6
years of professional experience
Work History
Deep Water Lifeguard
Water World, Federal Heights CO
05.2019
- Responsible for guest safety in 4-12 ft deep wave pools
- Enforced pool and attraction rules, requiring strong swimming skills, alertness, agility, and quick response time.
Quick Service
Walt Disney World Resort
08.2024 - Current
- Performs in both indoor and outdoor conditions in a bustling setting with high guest interaction.
Character Actress
Princess Ever After, Parker CO
05.2021 - 07.2024
- Requires strong communication with clients and driving to and from headquarters to various locations.
Busser
Boulder Dinner Theater, Boulder CO
04.2023 - 09.2023
- Assisted servers with food and drink delivery, seating customers, clearing dishes, and attending to guest needs during shows and intermissions.
Camp Counselor
YMCA, Boulder
05.2018 - 09.2018
- Managed and led activities for large groups of kids ages 5-11
- Supervised groups on field trips.
Education
Bachelor of Arts - Theater
Colorado State University
Fort Collins, CO05.2024
Minor - Creative Writing
Colorado State University
Fort Collins, CO05.2024
Skills
- Customer service
- Friendly
- Good with kids
- Energetic
- Exceptional Communication
- Collaboration
- Public speaking proficiency
- Creativity and Innovation
- Interpersonal Skills
- Leadership
- Strong work ethic
- Active listener
- Adaptable
- Performs well under pressure
- Cash Handling
- Professionalism and Courtesy
- Conflict Resolution
- Detail Oriented
- First Aid Training
- Guest experiences
Accomplishments
- Writer/Actress in “Ginger” a short local production, Spring 2024
- Writer/Actress in “Two and a Half Souls” short film, winner: Best Thriller, Boulder Film Fest, Winter 2022
- Irene Ryan Semi-Finalist at KCACTF Region 7 for role in Silent Sky at CSU, Spring 2024
- Writer/Actress for “Pen Pals” short film produced by CSU Theatre Department, Spring 2021
- Superior Score for Musical Theatre Individual Events at Colorado’s 2018 Thescon
- Academic Excellence in Creative Writing and Musical Theatre for 2019/20, Erie High School
- Full Production Scholarships for RMTK Boulder’s Les Miserables in 2015 and Oliver! in 2018
Timeline
Quick Service
Walt Disney World Resort
08.2024 - Current
Busser
Boulder Dinner Theater, Boulder CO
04.2023 - 09.2023
Character Actress
Princess Ever After, Parker CO
05.2021 - 07.2024
Deep Water Lifeguard
Water World, Federal Heights CO
05.2019
Camp Counselor
YMCA, Boulder
05.2018 - 09.2018
Bachelor of Arts - Theater
Colorado State University
Minor - Creative Writing
Colorado State University
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